Janelle King
Battle Ground
Summary
Customer service professional with extensive experience in high-volume coordination and conflict resolution. Proven ability to maintain composure and accuracy in high-stress environments. Eager to apply strong communication skills, excellent customer service, and strong collaborative values to the Trader Joe's Team!
Overview
2
2
years of professional experience
Work History
Barista
STARBUCKS
01.2025 - Current
- Act as central coordination point between drive-thru operations and mobile order queues
- Maintain composure and accuracy during high-volume periods with competing priorities
- Recognized for exceptional performance and approached with shift supervisor (Black Apron) opportunity
- Resolve customer concerns with empathy-focused approach, ensuring positive outcomes
- Process sensitive transactions with attention to detail and accuracy
Crew Member
CHIPOTLE
08.2024 - 01.2025
- Managed complex customer transactions with precision and care, building trust while handling sensitive payment information
- Implemented and maintained rigorous safety protocols, ensuring compliance with industry standards and proper handling of specialized materials
- Thrived in a high-pressure, fast-paced environment requiring quick decision-making and accurate execution under time constraints
- Demonstrated exceptional reliability through consistent attendance and punctuality, understanding the importance of team dependability in service operations
Prep Cook, Line Cook, Customer Service
THE BLIND ONION PIZZA AND PUB
02.2024 - 08.2024
- Managed keyholder responsibilities including opening/closing procedures and cash handling
- Mediated customer complaints and concerns with effective resolution strategies
- Coordinated team workflow during high-volume service periods
- Verified customer information for alcohol service compliance
Education
High School Diploma - undefined
BATTLE GROUND PUBLIC SCHOOLS
Battle Ground, WASkills
- High-Volume Customer Service & Triage
- Conflict Resolution & De-escalation
- Rapid Time Management & Task Delegation
- HIPAA Regulations & Medical Terminology
- Microsoft Office Suite (Word, Excel)
- Fast & Accurate Typing (60 WPM)
- Empathetic Communication & Problem-Solving
- Proficient in Microsoft Word and Excel with exceptional typing skills
- Working knowledge of HIPAA regulations and medical terminology
- Proven ability to work efficiently under pressure
- Strong organizational and scheduling abilities
- Excellent communication and interpersonal skills
Timeline
Barista
STARBUCKS
01.2025 - Current
Crew Member
CHIPOTLE
08.2024 - 01.2025
Prep Cook, Line Cook, Customer Service
THE BLIND ONION PIZZA AND PUB
02.2024 - 08.2024
High School Diploma - undefined
BATTLE GROUND PUBLIC SCHOOLS