Janelle King
Battle Ground
Summary
Customer service professional with extensive experience in high-volume coordination and conflict resolution. Proven ability to maintain composure and accuracy in high-stress environments. Eager to apply strong communication skills, excellent customer service, and strong collaborative values to the Trader Joe's Team!
Overview
2
2
years of professional experience
Work History
Barista
STARBUCKS
Ridgefield, WA
01.2025 - Current
- Act as central coordination point between drive-thru operations and mobile order queues
- Maintain composure and accuracy during high-volume periods with competing priorities
- Recognized for exceptional performance and approached with shift supervisor (Black Apron) opportunity
- Resolve customer concerns with empathy-focused approach, ensuring positive outcomes
- Process sensitive transactions with attention to detail and accuracy
Crew Member
CHIPOTLE
Battle Ground, WA
08.2024 - 01.2025
- Managed complex customer transactions with precision and care, building trust while handling sensitive payment information
- Implemented and maintained rigorous safety protocols, ensuring compliance with industry standards and proper handling of specialized materials
- Thrived in a high-pressure, fast-paced environment requiring quick decision-making and accurate execution under time constraints
- Demonstrated exceptional reliability through consistent attendance and punctuality, understanding the importance of team dependability in service operations
Prep Cook, Line Cook, Customer Service
THE BLIND ONION PIZZA AND PUB
Vancouver, WA
02.2024 - 08.2024
- Managed keyholder responsibilities including opening/closing procedures and cash handling
- Mediated customer complaints and concerns with effective resolution strategies
- Coordinated team workflow during high-volume service periods
- Verified customer information for alcohol service compliance
Education
High School Diploma - undefined
BATTLE GROUND PUBLIC SCHOOLS
Battle Ground, WASkills
- High-Volume Customer Service & Triage
- Conflict Resolution & De-escalation
- Rapid Time Management & Task Delegation
- HIPAA Regulations & Medical Terminology
- Microsoft Office Suite (Word, Excel)
- Fast & Accurate Typing (60 WPM)
- Empathetic Communication & Problem-Solving
- Proficient in Microsoft Word and Excel with exceptional typing skills
- Working knowledge of HIPAA regulations and medical terminology
- Proven ability to work efficiently under pressure
- Strong organizational and scheduling abilities
- Excellent communication and interpersonal skills
Timeline
Barista
STARBUCKS
01.2025 - Current
Crew Member
CHIPOTLE
08.2024 - 01.2025
Prep Cook, Line Cook, Customer Service
THE BLIND ONION PIZZA AND PUB
02.2024 - 08.2024
High School Diploma - undefined
BATTLE GROUND PUBLIC SCHOOLS