Vennessa Miles

- Identifying issues and working to solve them as quickly and safely as possible...

- Tracking metrics like scan compliance,on time departures and making sure that all packages are scanned and moved through the system properly.

-Answering questions from Associates and stepping in when need to.

-Monitor safety protocols and making sure is applied.

-Supporting other member of my leadership team...

PROBLEM SOLVER

- Evaluated existing processes,procedures and policies to determine where improvements could be made and followed through with implementing corrective measures.

-Adapted teaching methods according to the needs of individual associates or groups to thoroughly understand their position .

SAMEDAY DELIVERY LIASION

- Ensure building safety by checking licenses of flex driver's and verifying credentials.

- Manage associates in variety of different paths to meet schedule deadlines.

-Review and deep dive metrics related to driver's and packages,in turn increasing associate satisfaction.

-Modeled 'SameDay Delivery' process for multiple station in CT.

• Maintained a clean, safe, and welcoming environment for clients and employees alike.
• Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
• Recruited talented stylists by participating in job fairs and networking within the industry.
• Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.