Summary
Overview
Work History
Education
Skills
Timeline
Generic

VENUS DOMER

Clarksville,TN

Summary

Experienced with member advocacy, focusing on resolving member concerns and enhancing satisfaction. Utilizes strong communication and problem-solving skills to navigate complex situations effectively. Track record of building meaningful relationships and fostering teamwork to achieve successful outcomes.

Overview

11
11
years of professional experience

Work History

Member Advocate

Everise U.S.A
09.2025 - 05.2026
  • Provided virtual support to Dual Special Needs Plan (Medicare & Medicaid) members through inbound calls. Clearly explained benefits, eligibility, and coverage in member-friendly language while managing multiple systems and meeting productivity, quality, and compliance standards.
  • Resolved member inquiries efficiently, enhancing overall satisfaction and engagement.

Project Coach

AFNI Philippines
07.2022 - 09.2023
  • Effectively led diverse project teams, ensuring timely project delivery and heightened client satisfaction.

Subject Matter Expert

AFNI Philippines
11.2020 - 07.2022
  • Offered support, guided teams, resolved complex issues, and improved operational efficiency.

Customer Care Specialist (Chat Support)

AFNI Philippines
04.2017 - 11.2020
  • Demonstrated excellence in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences.

Customer Care Specialist

Teletech
04.2015 - 01.2017
  • Showcased outstanding performance in providing exceptional service, addressing inquiries, and ensuring positive customer interactions.

Education

Information Technology

Nueva Ecija University of Science And Technology
Philippines
05-2009

Skills

  • Team Management
  • Customer Service
  • Computer Literate
  • English Proficient
  • Problem-solving
  • Cross-cultural communication

Timeline

Member Advocate

Everise U.S.A
09.2025 - 05.2026

Project Coach

AFNI Philippines
07.2022 - 09.2023

Subject Matter Expert

AFNI Philippines
11.2020 - 07.2022

Customer Care Specialist (Chat Support)

AFNI Philippines
04.2017 - 11.2020

Customer Care Specialist

Teletech
04.2015 - 01.2017

Information Technology

Nueva Ecija University of Science And Technology