Cashala Coleman
Fishers,IN
Summary
My goal is to work for a company where I can utilize my skills and knowledge in Customer Service with the opportunity to grow with the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx
Indianapolis, Indiana
11.2025 - 01.2026
- Delivered packages efficiently while adhering to safety guidelines.
- Operated delivery vehicles in various weather conditions safely.
- Managed time to achieve on-time deliveries consistently.
- Communicated delivery status and schedules to customers, enhancing their experience.
- Inspected vehicles before and after each shift for maintenance needs.
- Utilized routing software to optimize delivery paths, minimizing delays.
- Helped load and unload packages at distribution centers to ensure efficient operations.
- Received daily delivery instructions and route assignments from dispatch.
Customer Advocate
Carvana
Greenfield, IN
09.2025 - 11.2025
- Coordinated vehicle deliveries and pick-ups with logistics teams to ensure timely service for customers.
- Maintained accurate records of customer interactions in CRM systems to support follow-up and improve service quality.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Educated customers on Carvana's services, policies, and procedures.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Guided customers through the online buying process for vehicles.
- Assisted customers with inquiries about vehicle purchases and financing options.
RCA
Post Office
Fishers, Indiana
04.2025 - 09.2025
- Delivered packages to designated routes on schedule, ensuring timely receipt for customers.
- Loaded and unloaded packages while following safety protocols.
- Confirmed delivery details and addressed customer concerns to enhance satisfaction.
- Followed strict security protocols when delivering sensitive documents or packages.
- Ensured that all safety regulations were followed while operating the delivery vehicle.
- Reported any customer complaints or requests for service to supervisor.
- Delivered mail and packages to residential and commercial customers on a daily route.
- Processed incoming and outgoing mail according to USPS policies and procedures.
- Utilized handheld scanners to track packages and confirm deliveries.
- Answered questions regarding postal services, contributing to positive customer experiences.
Machine Operator
Ferrero USA
Bloomington, IL
07.2024 - 03.2025
- Operated machinery to enhance production line efficiency and optimize workflow.
- Monitored equipment performance and promptly reported issues to supervisors to minimize downtime.
- Assisted in maintaining a clean and organized work environment for safety compliance.
- Followed safety protocols while performing machine setup and adjustments.
- Collaborated with team members to meet daily production targets effectively.
- Loaded and unloaded materials for production processes to ensure timely availability for operations.
- Observe machine operations to detect any problems or defects in the finished product.
- Load raw materials into machines according to specified measurements.
- Keep detailed reports of maintenance activities performed on machinery.
Dispatcher
Connect Transit
Bloomington, Illinois
02.2024 - 06.2024
- Coordinated daily vehicle schedules for efficient transit operations.
- Facilitated seamless communication between drivers and control center to ensure timely responses.
- Assisted in resolving passenger inquiries and service disruptions promptly.
- Leveraged dispatch software to monitor vehicle locations and provide real-time status updates.
- Maintained accurate records of service incidents and driver reports consistently.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Adjusted call priorities on dispatch board based on caller needs to enhance service responsiveness.
- Provided timely updates to customers regarding their orders or requests.
Digital Shopper
Walmart
Bloomington, Illinois
09.2023 - 12.2023
- Managed online inventory and ensured accurate product listings on the website.
- Assisted customers with product selections and delivered personalized shopping recommendations to enhance satisfaction.
- Monitored customer orders and resolved issues related to order fulfillment promptly.
- Utilized Walmart's digital tools to streamline the shopping experience for customers.
- Provided technical support for customers who encountered issues while shopping online.
- Identified and implemented opportunities to improve user experience for online shoppers.
- Listened to customer needs to identify and recommend best products and services.
- Ensured secure storage of items in designated areas until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
Production Worker
Camaco
Portage, IN
05.2020 - 11.2023
- Operated assembly line machinery efficiently to meet production targets.
- Collaborated with team members to maintain a smooth workflow on the line.
- Built and packaged products to comply with multiple work orders and deadlines.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
Production Worker
UGN
Valparaiso, Indiana
07.2021 - 03.2022
- Operated machinery to assemble automotive parts, contributing to timely project completion.
- Collaborated with team members to optimize production flow and minimize downtime.
- Followed safety protocols to ensure a safe work environment.
- Loaded and unloaded materials, ensuring seamless transition between production stages.
- Maintained cleanliness and organization in the work area.
- Monitored equipment performance and reported issues promptly.
- Cleaned up work area at end of shift to maintain safe working environment.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
Assembly Line Production Worker
Lear Corporation
Hammond, Indiana
12.2019 - 04.2021
- Operated assembly line equipment to optimize production flow.
- Assembled automotive components following detailed specifications.
- Maintained clean and organized work area to promote safety.
- Monitored inventory levels and reported shortages to maintain seamless operations.
- Assembled components according to established procedures and safety protocols.
- Rotated through various positions on the assembly line to support workflow.
- Performed quality checks to ensure products met company standards and specifications.
- Loaded and unloaded parts into machines for processing.
Package Handler
UPS
Gary, Indiana
10.2018 - 01.2019
- Sorted packages by destination, facilitating timely delivery.
- Scanned packages for tracking and inventory management accuracy.
- Loaded and unloaded packages using conveyor systems and hand trucks to maintain workflow.
- Assisted in loading delivery trucks with prepared packages, ensuring accurate and on-time dispatch.
- Handled damaged packages following established safety protocols.
- Labeled parcels accurately according to company guidelines.
Education
High School Diploma -
Bloomington High School
Bloomington, IL05-2018
Skills
- Package handling
- Delivery scheduling
- Delivery recordkeeping
- Forklift operation
- Safety compliance
- Time management
- Attention to detail
- Customer service
- Dispatch coordination
- Data entry accuracy
- Data entry
- Mail handling
- Microsoft Office and Outlook
- Microsoft Office support
- CRM software
- Basic math
- Basic typing skills
- Problem solving
- Effective communication
- Excellent phone etiquette
- Organizational skills
Certification
Notary
Timeline
Delivery Driver
FedEx
11.2025 - 01.2026
Customer Advocate
Carvana
09.2025 - 11.2025
RCA
Post Office
04.2025 - 09.2025
Machine Operator
Ferrero USA
07.2024 - 03.2025
Dispatcher
Connect Transit
02.2024 - 06.2024
Digital Shopper
Walmart
09.2023 - 12.2023
Production Worker
UGN
07.2021 - 03.2022
Production Worker
Camaco
05.2020 - 11.2023
Assembly Line Production Worker
Lear Corporation
12.2019 - 04.2021
Package Handler
UPS
10.2018 - 01.2019
High School Diploma -
Bloomington High School