Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cashala Coleman

Fishers,IN

Summary

My goal is to work for a company where I can utilize my skills and knowledge in Customer Service with the opportunity to grow with the company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

FedEx
Indianapolis, Indiana
11.2025 - 01.2026
  • Delivered packages efficiently while adhering to safety guidelines.
  • Operated delivery vehicles in various weather conditions safely.
  • Managed time to achieve on-time deliveries consistently.
  • Communicated delivery status and schedules to customers, enhancing their experience.
  • Inspected vehicles before and after each shift for maintenance needs.
  • Utilized routing software to optimize delivery paths, minimizing delays.
  • Helped load and unload packages at distribution centers to ensure efficient operations.
  • Received daily delivery instructions and route assignments from dispatch.

Customer Advocate

Carvana
Greenfield, IN
09.2025 - 11.2025
  • Coordinated vehicle deliveries and pick-ups with logistics teams to ensure timely service for customers.
  • Maintained accurate records of customer interactions in CRM systems to support follow-up and improve service quality.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Educated customers on Carvana's services, policies, and procedures.
  • Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
  • Guided customers through the online buying process for vehicles.
  • Assisted customers with inquiries about vehicle purchases and financing options.

RCA

Post Office
Fishers, Indiana
04.2025 - 09.2025
  • Delivered packages to designated routes on schedule, ensuring timely receipt for customers.
  • Loaded and unloaded packages while following safety protocols.
  • Confirmed delivery details and addressed customer concerns to enhance satisfaction.
  • Followed strict security protocols when delivering sensitive documents or packages.
  • Ensured that all safety regulations were followed while operating the delivery vehicle.
  • Reported any customer complaints or requests for service to supervisor.
  • Delivered mail and packages to residential and commercial customers on a daily route.
  • Processed incoming and outgoing mail according to USPS policies and procedures.
  • Utilized handheld scanners to track packages and confirm deliveries.
  • Answered questions regarding postal services, contributing to positive customer experiences.

Machine Operator

Ferrero USA
Bloomington, IL
07.2024 - 03.2025
  • Operated machinery to enhance production line efficiency and optimize workflow.
  • Monitored equipment performance and promptly reported issues to supervisors to minimize downtime.
  • Assisted in maintaining a clean and organized work environment for safety compliance.
  • Followed safety protocols while performing machine setup and adjustments.
  • Collaborated with team members to meet daily production targets effectively.
  • Loaded and unloaded materials for production processes to ensure timely availability for operations.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Load raw materials into machines according to specified measurements.
  • Keep detailed reports of maintenance activities performed on machinery.

Dispatcher

Connect Transit
Bloomington, Illinois
02.2024 - 06.2024
  • Coordinated daily vehicle schedules for efficient transit operations.
  • Facilitated seamless communication between drivers and control center to ensure timely responses.
  • Assisted in resolving passenger inquiries and service disruptions promptly.
  • Leveraged dispatch software to monitor vehicle locations and provide real-time status updates.
  • Maintained accurate records of service incidents and driver reports consistently.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Adjusted call priorities on dispatch board based on caller needs to enhance service responsiveness.
  • Provided timely updates to customers regarding their orders or requests.

Digital Shopper

Walmart
Bloomington, Illinois
09.2023 - 12.2023
  • Managed online inventory and ensured accurate product listings on the website.
  • Assisted customers with product selections and delivered personalized shopping recommendations to enhance satisfaction.
  • Monitored customer orders and resolved issues related to order fulfillment promptly.
  • Utilized Walmart's digital tools to streamline the shopping experience for customers.
  • Provided technical support for customers who encountered issues while shopping online.
  • Identified and implemented opportunities to improve user experience for online shoppers.
  • Listened to customer needs to identify and recommend best products and services.
  • Ensured secure storage of items in designated areas until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Suggested comparable products to replace out-of-stock items.

Production Worker

Camaco
Portage, IN
05.2020 - 11.2023
  • Operated assembly line machinery efficiently to meet production targets.
  • Collaborated with team members to maintain a smooth workflow on the line.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Boxed, labeled, and moved items to keep production lines moving swiftly.

Production Worker

UGN
Valparaiso, Indiana
07.2021 - 03.2022
  • Operated machinery to assemble automotive parts, contributing to timely project completion.
  • Collaborated with team members to optimize production flow and minimize downtime.
  • Followed safety protocols to ensure a safe work environment.
  • Loaded and unloaded materials, ensuring seamless transition between production stages.
  • Maintained cleanliness and organization in the work area.
  • Monitored equipment performance and reported issues promptly.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Moved items between machines, conveyors, and transport equipment to meet production needs.

Assembly Line Production Worker

Lear Corporation
Hammond, Indiana
12.2019 - 04.2021
  • Operated assembly line equipment to optimize production flow.
  • Assembled automotive components following detailed specifications.
  • Maintained clean and organized work area to promote safety.
  • Monitored inventory levels and reported shortages to maintain seamless operations.
  • Assembled components according to established procedures and safety protocols.
  • Rotated through various positions on the assembly line to support workflow.
  • Performed quality checks to ensure products met company standards and specifications.
  • Loaded and unloaded parts into machines for processing.

Package Handler

UPS
Gary, Indiana
10.2018 - 01.2019
  • Sorted packages by destination, facilitating timely delivery.
  • Scanned packages for tracking and inventory management accuracy.
  • Loaded and unloaded packages using conveyor systems and hand trucks to maintain workflow.
  • Assisted in loading delivery trucks with prepared packages, ensuring accurate and on-time dispatch.
  • Handled damaged packages following established safety protocols.
  • Labeled parcels accurately according to company guidelines.

Education

High School Diploma -

Bloomington High School
Bloomington, IL
05-2018

Skills

  • Package handling
  • Delivery scheduling
  • Delivery recordkeeping
  • Forklift operation
  • Safety compliance
  • Time management
  • Attention to detail
  • Customer service
  • Dispatch coordination
  • Data entry accuracy
  • Data entry
  • Mail handling
  • Microsoft Office and Outlook
  • Microsoft Office support
  • CRM software
  • Basic math
  • Basic typing skills
  • Problem solving
  • Effective communication
  • Excellent phone etiquette
  • Organizational skills

Certification

Notary

Timeline

Delivery Driver

FedEx
11.2025 - 01.2026

Customer Advocate

Carvana
09.2025 - 11.2025

RCA

Post Office
04.2025 - 09.2025

Machine Operator

Ferrero USA
07.2024 - 03.2025

Dispatcher

Connect Transit
02.2024 - 06.2024

Digital Shopper

Walmart
09.2023 - 12.2023

Production Worker

UGN
07.2021 - 03.2022

Production Worker

Camaco
05.2020 - 11.2023

Assembly Line Production Worker

Lear Corporation
12.2019 - 04.2021

Package Handler

UPS
10.2018 - 01.2019

High School Diploma -

Bloomington High School
Cashala Coleman