Venus Fong
El Paso,TX
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Butter Smith
El Paso, TX
11.2021 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
Nail Technician
Ragazza Nail Bar
El Paso, TX
09.2021 - 11.2021
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Ensured that safety protocols were followed during each service provided.
- Met with clients to discuss needs, service preferences and special requests.
- Cleaned and sterilized tools and work areas between customers.
- Performed high volume of daily customers gel, acrylic and natural manicures.
Assistant
Venus Montanez Photostyle
El Paso, TX
07.2016 - 07.2021
- Maintained photography equipment including cameras, lenses, lights, tripods.
- Photographed special events, parties and portraits.
- Assisted photographers with setting up lighting equipment, backdrops and props for studio shoots.
- Set up lights, backdrops and props for shoots and events.
- Set up camera control equipment, stands and tripods for shoots.
- Evaluated photos taken during shoots to determine which ones should be kept or discarded.
- Maintained various studio equipment.
Education
Associate of Science - Computational Science
Southwest University At El Paso
El Paso, TX01-2025
Nail Technician
Milan Institute of Cosmetology
El Paso, TX05-2021
High School Diploma -
Chapin High School
El Paso, TX07-2020
Skills
- Operations Management
- Staff Management
- Restaurant Operations Management
- Customer Engagement
- Team Management
- Complaint Resolution
- Customer Service Best Practices
- Food Service Background
- Adaptable
- Customer-Oriented
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Manager
Butter Smith
11.2021 - Current
Nail Technician
Ragazza Nail Bar
09.2021 - 11.2021
Assistant
Venus Montanez Photostyle
07.2016 - 07.2021
Associate of Science - Computational Science
Southwest University At El Paso
Nail Technician
Milan Institute of Cosmetology
High School Diploma -
Chapin High School
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