Venus Ortiz
Troy,NY
Summary
Adept Customer Service Representative from Evolent Health, skilled in customer relations and mindfulness meditation techniques. Excelled in managing high-stress situations, boosting customer loyalty through empathetic conflict resolution. Demonstrated proficiency in handling escalated calls, achieving satisfactory outcomes, and enhancing repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Evolent Health
2022.05 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
200 Hour Yoga Training - Yoga Instructor
Styles Yoga
Albany12.2023
Skills
- Group and individual instruction
- Customer Relations
- Mindfulness Meditation Techniques
Timeline
Customer Service Representative
Evolent Health
2022.05 - Current
200 Hour Yoga Training - Yoga Instructor
Styles Yoga
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