Venus Pelly
Collinsville,USA
Summary
Detail-oriented healthcare professional with 16 years in medical office environments, specializing in patient support, appointment scheduling, and insurance verification. Proven ability to manage confidential information, coordinate appointments, and maintain accurate patient records. Seeking remote opportunities in patient scheduling and medical administration.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Ophthalmic Technician
Cohen eye associates
07.2023 - Current
- conducted patient workups and diagnostic testing while maintaining accurate records and facilitating efficient patient flow in a fast-paced practice.
- delivered comprehensive phone and patient support by managing inbound calls, gathering histories, coordinating prior authorizations, and assisting with insurance documentation.
- documented physician encounters in EMR with detail and timeliness, ensuring patient confidentiality.
Lead Ophthalmic Technician
The Retina Group
Belleville, Illinois
05.2010 - 03.2022
- Scheduled and confirmed patient appointments for high volume ophthalmology practice, optimizing patient flow and ensuring timely documentation.
- Migrated paper charts to EMR to ensure accurate patient data management., ensuring accurate data migration and record integrity
- Addressed coverage issues to ensure patients received appropriate care and services. and maintaining accurate patient data.
- Assisted physicians during retinal examinations and procedures, contributing to patient care and procedural efficiency.
- converted paper charts into EMR, ensuring accurate data migration and record integrity
Surgical Technician / Lead OT
LASIK Vision Institute
03.2018 - 05.2020
- Executed sales-driven goals by fostering an upbeat, customer service-focused environment.
- Assisted surgeons in performing lasik procedures and independently collected data and image tests.
- Responsible for the upkeep of surgical protocols and ordnance required to properly treat patients in the Operating.
- Calibrated surgical equipment inventory for accurate tracking and management.
- Verifying proper paperwork, documentation and ID for patients/customers.
- Intercepted emergency after-hour calls for the center and the MD.
Bartender
Ballpark Village
St. Louis, MO
02.2017 - 03.2018
- Provided proper technique for serving beverages and customer service to guests. Contributing my knowledge and experiences to build clientele while maintaining hospitality standards.
- Handled POS, cash transactions, and inventory management.
- Checked customer IDs and documentation for compliance.
Education
Certification of Medical Scribe -
The American Medical College of Scribe Specialist
St Louis, MO 01.2015 - 01.2016
Diploma in Medical Assistant -
Missouri college
Brentwood, MOSkills
● Electronic Medical Records (EMR)
● Medical Records & Documentation
● Patient Scheduling & Appointment Confirmation
● Insurance Verification
● Patient Flow Coordination
● Customer & Patient Service
● High-Volume Customer Service
● Call management
● Data Entry & Data Collection
● Medical Terminology
● Patient Confidentiality
● Front Office Operations
● Staff Training & Support
● Problem Resolution
● 16 Years Medical Office Experience
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Ophthalmic Technician
Cohen eye associates
07.2023 - Current
Surgical Technician / Lead OT
LASIK Vision Institute
03.2018 - 05.2020
Bartender
Ballpark Village
02.2017 - 03.2018
Certification of Medical Scribe -
The American Medical College of Scribe Specialist
01.2015 - 01.2016
Lead Ophthalmic Technician
The Retina Group
05.2010 - 03.2022
Diploma in Medical Assistant -
Missouri college