Venus Thomas
Family Matters Adult Day Care
Houston,TX
2018
years of professional experience
Dedicated professional with strong customer service skills in healthcare and security. Expertise in incident reporting, surveillance monitoring, and client advocacy, committed to enhancing patient satisfaction and safety.
Work History
Security Officer
- Monitored premises for safety and adherence to security rules.
- Conducted regular patrols to prevent unauthorized access and uphold order.
- Responded swiftly to alarms and incidents while coordinating with emergency services as needed.
- Documented daily activities and reported any irregularities to management for necessary follow-up.
- Provided strong customer service while assisting visitors with inquiries regarding facility safety or access control.
- Protected facility and guests by routinely patrolling premises and observing surveillance feeds.
Home Health CNA
4 Years 2 Months- Supported clients with daily activities to promote comfort and safety.
- Recorded vital signs to monitor health status and communicated changes to the healthcare team.
- Upheld cleanliness of living environments following infection control standards.
- Fostered positive relationships with clients through companionship and emotional support.
- Advocated for client preferences to improve overall care quality within the facility.
- Assisted clients with personal care tasks such as bathing, dressing, and grooming to uphold hygiene and dignity.
- Enhanced patient satisfaction by actively addressing concerns and requests in a timely manner.
- Aided with feeding and tracked dietary intake to help patients meet nutritional goals.
- Encouraged good oral and personal hygiene by assisting with shaving, bathing, and teeth brushing.
- Monitored patient vital signs including temperature, blood pressure, and blood sugar levels.
- Coordinated timely medication administration to support better health outcomes.
- Facilitated transportation for clients to medical appointments or therapy sessions to ensure ongoing care.
- Provided mobility assistance to help patients navigate their homes safely, minimizing the risk of falls.
Supervisor/Driver
5 Years 6 Months- Assisted with daily operations to meet safety regulations and service standards.
- Helped coordinate staff schedules to maximize resource use and enhance service efficiency.
- Supported the training of new employees on operational procedures and company policies to boost team performance.
- Aided in monitoring fleet maintenance schedules to minimize downtime and prolong vehicle lifespan.
Customer Service Representative
2 Years 8 Months- Delivered exceptional customer service in high-volume call center environment.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and manage client relationships effectively.
- Collaborated with team members to streamline processes and improve response times.
Education
No Degree - Business Administration And Management
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV monitoring
Timeline
Home Health CNA
Family Matters Adult Day Care
04.2013 - 06.2017Read More
Customer Service Representative
NCO
09.2005 - 05.2008Read More
Supervisor/Driver
First Transit
08.2005 - 02.2011Read More
Security Officer
Comprehensive Investigation and Security
Read More
Lone Star College
No Degree from Business Administration And Management
Read More
Barbara Jordan High School of Careers
High School Diploma
Read More