Veny'a Moore
Lansing ,MI
Summary
Compassionate Server and Caregiver with extensive experience in delivering exceptional service and enhancing guest and client satisfaction. Skilled in communication, problem-solving, and teamwork, with a strong adaptability to diverse environments. Detail-oriented and solutions-focused, committed to professionalism and quality service that drives team and organizational success.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Applebee's Neighborhood Grill & Bar
East Lansing, Michigan
05.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment, fostering positive guest experiences.
- Resolved customer complaints effectively, contributing to improved guest satisfaction and repeat business.
- Maintained composure during high-pressure situations and remained poised during busy periods, promoting great customer service to guests.
- Prepared and served beverages adhering to company standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new team members on service protocols.
- Processed cash payments accurately and balanced the cash register at the end of shifts, ensuring accuracy and accountability.
Caregiver/Medical Technician
The Indigo at Lansing
East Lansing, Michigan
01.2026 - 06.2026
- Collaborated with healthcare staff to uphold patient care standards, ensuring quality and safety.
- Recorded detailed patient information in electronic health record systems accurately.
- Monitored inventory levels and ordered supplies, ensuring laboratory operations ran smoothly and efficiently.
- Adhered to safety protocols and maintained a clean working environment consistently.
- Monitored inventory levels and ordered supplies to support laboratory operations.
- Provided medical technology information, addressing questions and requests to enhance patient understanding and care.
- Assisted residents with daily living activities and personal care needs.
- Engaged with residents to provide companionship and emotional support, fostering a sense of community.
- Ensured cleanliness and safety throughout the facility to promote a healthy living space for residents.
- Assisted residents with bathing, dressing, and personal care in a compassionate manner.
- Collaborated with team members to improve resident care strategies.
- Prepared meals according to dietary requirements and assisted with feeding.
Home Health Aide
By Dawns Early Light Home Care
Lansing, Michigan
07.2024 - 03.2025
- Supported clients with daily living activities and personal care routines to promote independence and comfort.
- Assisted clients with bathing, dressing, and incontinence care.
- Monitored client health and reported changes to nursing staff.
- Administered medications according to physician instructions and the schedule.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Recorded client progress and care provided in daily logs to ensure continuity of care and inform nursing staff.
- Updated family members on client needs and progress to foster collaboration and support in care.
Assembly Line Worker
Dexsys
Lansing, Michigan
10.2024 - 02.2025
- Operated assembly line machinery, producing high-quality products while maintaining efficiency.
- Inspected components for defects, ensuring compliance with quality standards and reducing waste.
- Conducted training sessions for new employees on assembly techniques and safety protocols. on assembly techniques and safety protocols effectively.
- Supervised assembler teams and trained or oriented new employees on procedures.
Housekeeping Supervisor
Hyatt Place
Lansing, Michigan
07.2022 - 12.2023
- Supervised daily housekeeping operations for Hyatt Place ensuring cleanliness and order.
- Maintained detailed records of room assignments, guest special requests, and room occupancy status to ensure efficient operations.
- Enforced health, safety, and security policies to uphold compliance and promote a safe environment for guests and staff.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed employee performance and developed improvement plans to enhance team capabilities and meet departmental goals.
Caregiver
Gunnisonville Meadows Assisted Living
Lansing, Michigan
08.2021 - 09.2022
- Monitored resident health and reported changes to nursing staff.
- Provided companionship and emotional support, fostering positive relationships that enhanced resident well-being.
- Maintained a clean and safe environment for all residents.
- Collaborated with team members to develop and implement strategies that improved overall resident care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed care plan and directions to administer medications.
- Coordinated cross-departmental meetings to align operational processes and objectives, facilitating better communication and collaboration.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Collaborated with senior management to ensure successful implementation of projects.
- Conducted market research to identify new business opportunities.
- Assisted in developing strategic business plans under the supervision of senior managers.
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Developed and implemented marketing strategies to increase the customer base.
Facilities Manager
Michigan State Universtiy
East Lansing, Michigan
11.2019 - 06.2020
- Managed facility operations and maintenance for campus buildings and grounds, ensuring optimal functioning and compliance.
- Developed facility management policies and procedures for effective operations.
- Oversaw building improvements to update facilities and meet tenant requirements.
- Implemented security protocols across multiple sites ensuring employee safety.
- Collaborated with university departments to plan space utilization effectively.
- Scheduled regular cleaning services to uphold cleanliness standards in all facilities.
- Supervised custodial staff to maintain cleanliness and safety standards across facilities.
- Monitored inventory levels of supplies to ensure availability for daily operations. of supplies used in daily operations.
- Provided support in the planning of special events held at the facility.
- Established department goals and deadlines.
Sales Associate
Sears
Lansing, Michigan
09.2016 - 06.2018
- Guided customers in product selection to enhance satisfaction and drive sales.
- Collaborated with team members to enhance the customer service experience.
- Processed transactions accurately at the point of sale system.
- Processed returns and exchanges efficiently to maintain customer trust and loyalty.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained organized displays and inventory for optimal presentation.
- Trained new associates on sales techniques and store operations.
- Updated knowledge of store merchandise and policies to provide accurate information and support sales.
- Answered incoming telephone calls to provide store, products and services information.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
High School Diploma -
J.W Sexton High School
Lansing, MI06-2018
Skills
- Beverage preparation
- Customer service
- Engaging customers
- Cash handling
- Cash management
- Liquor Laws Compliance
- Upselling techniques
- Delivery coordination
- Inventory management
- Quality assurance
- Training and development
- Team collaboration
- Attention to detail
- Time management
- Multitasking and prioritization
- Effective communication
- Organizational skills
- Problem solving
- Conflict resolution
- Professional service standards
- Professionalism
- Emotional intelligence
- Telephone etiquette
- Electronic health records
- Problem solving
Timeline
Caregiver/Medical Technician
The Indigo at Lansing
01.2026 - 06.2026
Assembly Line Worker
Dexsys
10.2024 - 02.2025
Home Health Aide
By Dawns Early Light Home Care
07.2024 - 03.2025
Housekeeping Supervisor
Hyatt Place
07.2022 - 12.2023
Server/Bartender
Applebee's Neighborhood Grill & Bar
05.2022 - Current
Caregiver
Gunnisonville Meadows Assisted Living
08.2021 - 09.2022
Facilities Manager
Michigan State Universtiy
11.2019 - 06.2020
Sales Associate
Sears
09.2016 - 06.2018
High School Diploma -
J.W Sexton High School