Summary
Overview
Work History
Education
Skills
Certification
Cultural Consultant
Work Availability
Timeline
Generic

Venyce Kelly

Washington,DC

Summary

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

A caring individual dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Home Care Provider

Self-employed
08.2024 - Current
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Direct Care Worker

Gt Independence
07.2022 - 07.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Educated patients on self-care practices with the goal of increasing independence levels where appropriate.

Administrative Assistant

Contract Positions
06.2015 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Performed research to collect and record industry data.

Clothing Stocker

Costco
06.2014 - 11.2014
  • Enhanced store appearance by neatly organizing and displaying clothing items according to company guidelines.
  • Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to store policies regarding refunds or replacements.
  • Collaborated with sales associates to optimize product placement, promoting high-demand items and seasonal trends.
  • Supported visual merchandising efforts by assembling eye-catching displays that adhered to company standards and showcased featured products.
  • Provided support to other store departments as needed by performing tasks such as cashiering, folding garments, or assisting with fitting room management during periods of high customer volume.

Retail Cashier

Sears
01.2013 - 05.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Operated POS terminals and cash drawer balancing.

Direct Care Staff Member

SMVI
08.2010 - 10.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
  • Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Cosmetologist's Apprentice

Steppin' Out in Style
06.2004 - 08.2010
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Offered professional cuts, color services and extensions to salon customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Friendship Edison Collegiate Academy
Washington, DC
06-2006

Skills

  • Patient care
  • Compassionate caregiving
  • Meal preparation
  • Housekeeping
  • First aid and safety
  • Patient transportation
  • Emotional support
  • Wound care
  • Recording vital signs
  • Vital signs monitoring
  • Client documentation
  • Verbal and written communication
  • Infection control
  • Family education
  • [State] Driver's license
  • ADL support
  • Nutrition monitoring
  • Case management experience
  • Decision-making
  • Personal care aide
  • Administering medications
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Customer and client relations
  • Schedule management
  • Internet research
  • Mail management
  • Multi-line telephone systems

Certification

  • HHA - Home Health Aide

Cultural Consultant

Observing, receiving, and otherwise obtaining information from all relevant sources with the goal of identifying the educational, social, emotional, financial and foundational needs of cultural community members, developing formal instructional materials, educational or training programs or classes, and teaching or instructing according to cultural ancestral standards. Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions with the intention of facilitating constructive and cooperative working relationships with others in community as well as abroad, and maintaining them over time, globally.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Home Care Provider

Self-employed
08.2024 - Current

Direct Care Worker

Gt Independence
07.2022 - 07.2023

Administrative Assistant

Contract Positions
06.2015 - 07.2022

Clothing Stocker

Costco
06.2014 - 11.2014

Retail Cashier

Sears
01.2013 - 05.2014

Direct Care Staff Member

SMVI
08.2010 - 10.2013

Cosmetologist's Apprentice

Steppin' Out in Style
06.2004 - 08.2010

High School Diploma -

Friendship Edison Collegiate Academy

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