Vera Cravo
Jersey City,NJ
Summary
Proven, self-directed, results-driven leader with 15+ years of success who responds to challenges with confidence, determination, and focus. Adept at leading business analysis initiatives, compliance, data governance, regulatory/audit remediation, risk analysis, business continuity and review/maintain policies and procedures. Highly developed analytical skills with a keen eye for identifying synergy across business units to drive cost-effective initiatives and increase overall performance. Strong client centric, interpersonal and communication skills to promote collaboration with stakeholders.
Overview
18
18
years of professional experience
Work History
Vice President, Global Security – Retail Security
JPMorgan Chase
Jersey City, NJ
08.2018 - Current
- Act as Governance Head for the Retail Security team
- Develop and communicate department risk policies, procedures, job-aids and standard methodologies to ensure we mitigate; Mitigate risk by following established procedures and monitoring controls
- Collaborate with key stakeholders to resolve security issues and align business and Global Security strategies
- Manage the selection of appropriate security metrics to measure the success of the security program and highlight trends
- Proactively seek continuous improvement to supported processes and technology; adapt to constant change
- Assist with the review and respond to security issues raised in branch employee feedback.
Vice President, Fraud Management
JPMorgan Chase
Jersey City, NJ
08.2018 - 12.2021
- Conduct Fraud Awareness sessions for UHNW clients, execute governance, controls and reporting functions across the team
- Partner with Cyber Security, Fraud Prevention & Services and Client Service teams to ensure transparency across all stakeholders in handling fraud investigations and analysis
- Prepared written fraud awareness documentation for clients including presentations
- Liaison with Cyber Security and Fraud Prevention teams in managing financial fraud investigations
- Developed and revised policies and procedures to maintain effective risk control environment
- Composed fraud alerts on new trends for our internal Client Service teams and Private Bankers
- Conducted Fraud Awareness training for Client Service teams across the regions
- Prepared monthly Fraud metrics; handled all Business Management matters for the team
- Demonstrated leadership by identifying fraud system simplification and integration which has increased efficiency and optimization for the Fraud Services team.
Senior Analyst, Risk and Compliance
CITIGROUP
Warren, NJ
02.2006 - 03.2018
- Maintained responsibility for analyzing reporting data, evaluating past trends and current conditions and making appropriate recommendations
- Participated in several essential functions, strategic projects and resource requirements assessment
- Provided critical operation support and corporate data governance for risk assessments and business continuity program metrics
- Implemented processes to identify constraints, bottlenecks and variations to expose gaps between actual and target performance, and discover opportunities for improvement
- Performed global audits and assessments on Third Party tools by conducting extensive review to ensure information management processes are compliant
- Collaborated with team in reviewing all open ServiceNow issues and ensuring their resolution
- Developed and managed several process improvement initiatives, risk analysis and productivity resulting in increased efficiency
- Provided optimal operation service, consult with, and guide the business lines in the area of planning and other processes as required
- Supported business impact analysis and disaster recovery plan efforts to validate that business continuity plans have appropriate response procedures to mitigate exposure to regulatory, financial and reputational impacts
- Played an active role as a subject matter expert on operational efficiencies and assisted in the development and implementation of User Acceptance Testing (UAT) and ensure all fixes are implemented.
Quality Review Analyst, Continuity of Business Office
CITIGROUP
Warren, NJ
07.2013 - 04.2015
- Played a crucial role in evaluating and strengthening global internal controls to mitigate risk exposure
- Reviewed, analyzed, and reported potential risk to management
- Provided operations support, conducted internal audits and participated in internal control projects
- Worked with stakeholders on the end-to-end life cycle of projects from inception to post-go-live experience by demonstrating real ownership and commitment to success
- Identified areas for improvement, implement strategies to streamline operations and reviewed 12 Business Continuity Plans per month for quality, completeness and ability to execute
- Provided critical operational support with a keen focus on raising standards of operations, risk management and enhance business development
- Applied defined QA processes to plan, design, implement, execute, evaluate and report results of testing to ensure quality services were being rendered
- Participated in the formulation and implementation of procedures for smooth operations.
Financial Analyst
CITIGROUP
New York, NY
01.2009 - 07.2013
Business Analyst
CITIGROUP
New York, NY
02.2006 - 12.2008
Education
Bachelor of Science - Finance
Rutgers University
NewarkSkills
- Microsoft Office Suites (Word, Excel, PowerPoint, Outlook)
- Microsoft Project
- Visio
- Digital Accelerator Certified (Tableau Black Belt)
- Documentation and Reporting
- Policy and Procedure Development
- Critical Thinking
- Investigative Abilities
- Analytical Mindset
- Problem-Solving Capabilities
- Regulatory Compliance Understanding
- Investigation Documentation
- Fraud Detection
- Evidence Collection and Preservation
- Evidence Collection
- Research Skills
- Records Management
Education Certifications
Bachelor of Science in Finance, RUTGERS UNIVERSITY, Newark, NJ
Languages
Fluent in Portuguese and Spanish.
Awards
- Rutgers Distinguished Scholar Award
- New Jersey Distinguished Scholar Award
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Vice President, Global Security – Retail Security
JPMorgan Chase
08.2018 - Current
Vice President, Fraud Management
JPMorgan Chase
08.2018 - 12.2021
Quality Review Analyst, Continuity of Business Office
CITIGROUP
07.2013 - 04.2015
Financial Analyst
CITIGROUP
01.2009 - 07.2013
Senior Analyst, Risk and Compliance
CITIGROUP
02.2006 - 03.2018
Business Analyst
CITIGROUP
02.2006 - 12.2008
Bachelor of Science - Finance
Rutgers University
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