Vera DuPriest
Pasadena,TX
Summary
Proven ability to work efficiently in fast-paced settings while maintaining a focus on community service.
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Overview
17
17
years of professional experience
Work History
Direct Care Professional Supervisor
365 staffing agency
06.2020 - Current
- Coordinated communication between clients, families, and healthcare professionals to promote holistic care.
- Led crisis intervention strategies, effectively addressing emergency situations while maintaining client safety.
- Reduced safety incidents by conducting regular risk assessments and implementing appropriate safety measures within the facility.
- Advocated for the needs and rights of clients by participating in interdisciplinary team meetings, ensuring their voices were heard and respected.
Hospitality Team Member
Live Casino
01.2014 - 05.2022
- Delivered exceptional guest service in high-pressure environments, ensuring satisfaction and repeat business.
- Trained new staff on operational procedures, fostering a knowledgeable and capable team environment.
- Resolved guest inquiries and complaints promptly, reinforcing customer loyalty through effective problem-solving skills.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Coordinated with management to streamline processes, driving efficiency in service delivery across departments.
Ramp Agent
Piedmont National
02.2009 - 11.2016
- Managed baggage handling processes to minimize delays and improve efficiency.
- Conducted safety inspections on equipment and work areas to maintain compliance standards.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
High School Diploma -
John Bartram High School
Philadelphia, Pa06-2007
Skills
- CPR/first Aid certified
- Skilled in multitask
- Secure safe environment at all times
- Health and safety
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Direct Care Professional Supervisor
365 staffing agency
06.2020 - Current
Hospitality Team Member
Live Casino
01.2014 - 05.2022
Ramp Agent
Piedmont National
02.2009 - 11.2016
High School Diploma -
John Bartram High School