VERA HUDSON
Atlanta,Georgia
Summary
Customer service professional with experience in client relations, technical troubleshooting, and first-contact issue resolution. Provide phone, email, and chat support for complex account concerns. Improve customer satisfaction through accurate problem identification and timely resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
Philadelphia, Pennsylvania
01.2026 - Current
- Delivered accurate customer support across billing platforms, technical tools, and knowledge bases to enhance customer understanding.
- Successful resolution of technical issues, service concerns, and account inquiries through phone and written support.
- Explained basic and complex account details to ensure customer satisfaction and achieve first-contact resolution.
- Timely action on account discrepancies and service disruptions through investigation and proper escalation.
- Well-documented customer interactions that supported effective solution research.
- Maintained consistent accuracy and professionalism while managing multiple applications and communication channels to improve service delivery.
Customer Service Supervisor
TRP ACQUISTIONS
Lombard, Illinois
07.2018 - 04.2025
- Handled customer requests by phone and email and resolved issues in a timely, professional manner.
- Managed customer service tasks and coordinated with cross-functional teams to address company needs and enhance service expectations.
- Reviewed customer needs and offered guidance on product features, benefits, and available services.
- Cross-trained across multiple departments and assisted with onboarding and training new employees.
- Recorded customer interactions, service requests, issues, and resolutions in CRM system.
- Updated Salesforce records, workflows, triggers, and CRM settings to support daily operations.
- Analyzed internal data and processes to identify opportunities for increased accuracy and efficiency.
- Reviewed operational trends and recommended metrics and process improvements to facilitate informed decision-making.
- Worked with internal teams to understand business requirements and adjust to changing company priorities.
Data Entry/Customer Service Representative
FTD.com
Downers Grove, Illinois
05.2017 - 07.2024
- Entered, reviewed, and validated information in company databases to keep records accurate and reliable.
- Updated and validated database information using automated data collection tools to ensure accuracy.
- Provided data entry and administrative support across multiple departments, adapting to changing project priorities.
- Maintained close attention to detail and data integrity while handling confidential, business-critical information.
- Prepared data reports, recorded business findings, and completed database backups.
- Supported rollout of business solutions across departments through effective administrative task management.
Customer Service Representative
AMAZON
Crest Hill, Illinois
10.2017 - 04.2018
- Provided support via phone, email, and live chat to address customer needs effectively.
- Assisted customers with account inquiries, product questions, service concerns, and complex issues to enhance satisfaction.
- Identified customer needs and explained relevant products, services, and available solutions.
- Guided customers through technical troubleshooting, website navigation, mobile application use, and product-related questions.
- Provided order confirmations, account information, and general assistance to promote a positive customer experience.
- Collaborated with team members and departments to resolve customer concerns promptly.
- Documented customer communications, requests, and resolutions in CRM systems.
Education
High School Diploma -
LUTHER SOUTH
Chicago, IL06-1990
Skills
- Customer Account Management
- Multichannel support
- Billing and refunds
- Technical troubleshooting
- Data Analysis
- CRM software
- Zendesk & Microsoft Office
- Call documentation
- Cross-Department Collaboration
- Product Knowledge
- Service Quality Monitoring
- Customer Interaction Management
- Customer Needs Assessment
- Process improvement
- Creative Problem-Solving
- Client relations
Timeline
Customer Service Representative
Xfinity Comcast
01.2026 - Current
Customer Service Supervisor
TRP ACQUISTIONS
07.2018 - 04.2025
Customer Service Representative
AMAZON
10.2017 - 04.2018
Data Entry/Customer Service Representative
FTD.com
05.2017 - 07.2024
High School Diploma -
LUTHER SOUTH