Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vera Kennedy

Forest Park,GA

Summary

Dynamic customer service professional with a proven track record at Advanced Auto Parts, excelling in conflict resolution and technical troubleshooting. Adept at fostering customer relationships and enhancing satisfaction through effective communication and product knowledge. Committed to delivering exceptional service and ensuring safety in high-pressure environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Advanced Auto Parts
Forest Park, GA
01.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Security Officer/ Atlanta Airport

All In One Security
Atlanta
04.2008 - 08.2018
  • Monitored premises to ensure safety and security for staff and visitors.
  • Conducted regular patrols to identify and address potential security issues.
  • Responded promptly to alarms and emergencies, coordinating with local authorities.
  • Assisted in the implementation of security protocols and procedures for operations.
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify potential hazards and security breaches.
  • Responded promptly to alarms and emergencies, coordinating with local law enforcement.

Sales Associate

BEST BUY
Tucker, USA
05.2015 - 02.2017
  • Provided troubleshooting and technical assistance to customers.
  • Assessed the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Responsible for friendly, fast and accurate processing of all returns, exchanges, financing, service requests and defective products.
  • Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels.
  • Works closely with all other areas within location to ensure the complete needs of the customer are met, either through individual sales skills.

Security Officer

International Security Management Group Inc.
Atlanta, GA
03.2007 - 04.2012
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Responded promptly to alarms and incidents, coordinating with emergency services.
  • Conducted regular patrols to identify and address potential security risks.

Education

Associate of Arts - Communications

ITT Technical Institute
Riverdale, GA
01-2013

Associate of Arts - Massage Therapy

Blue Cliff School of Massage Therapy
Biloxi, MS

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Technical troubleshooting
  • CRM software
  • Customer relationship management

Accomplishments

  • CPR/ FIRST AID
  • Cosmetology
  • Massage Therapist
  • CNA

Timeline

Customer Service Representative

Advanced Auto Parts
01.2025 - Current

Sales Associate

BEST BUY
05.2015 - 02.2017

Security Officer/ Atlanta Airport

All In One Security
04.2008 - 08.2018

Security Officer

International Security Management Group Inc.
03.2007 - 04.2012

Associate of Arts - Communications

ITT Technical Institute

Associate of Arts - Massage Therapy

Blue Cliff School of Massage Therapy

Similar Profiles

CREATE PROFILE