Elvira Vee Mack
Deans Professional Services
Houston
1
Language
11
years of professional experience
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Work History
Front Office Assistant
1 Year- Checked in and checked out patients, scheduled and rescheduled appointments. Updated all pertinent demographic information, including identification and insurance cards.
- Coordinated front office operations to enhance customer service and streamline appointment scheduling.
- Managed multi-line phone system, ensuring efficient communication with clients and staff.
- Developed and maintained filing systems for client records, improving retrieval efficiency.
Medical Front Office Assistant
9 Years 6 Months- Responsible for all incoming calls, address inquiries from patients, physician offices, and insurance companies. Check in and check out patients, and schedule new appointments as needed. Collect and post co pays and past due balances. Reply to voicemail messages, check and distribute right fax, incoming mail and distribute. Responsible for all medical records requests, then scan all pertinent paperwork into patient charts. Obtain accurate patient demographic and financial information for registration and accurate claim reimbursement into Epic (EMR) Electronic Medical Records. Close payment drawer & prepare daily deposit. Appointment verification, scheduling, also handle referrals and online appointments as well as insurance verifications. Address all new patient email appointments and concerns. Ability to work with difficult patients, and situations to seek a positive outcome.
Reservation/Scheduling Specialist
9 Months- Responsible for scheduling for twenty-plus providers patients for different Baylor offices. Duties included answering all incoming calls and obtaining all necessary information to schedule existing and new patients. Insurance verification, address inquiries from patients, physician offices, and insurance companies. Schedule appointments as needed. Promoted to front office assistant.
Education
GED
No Degree - Business Administration And Management
Skills
Computer skills
Communication skills
Problem-solving skills
Clerical proficiency
Languages
Spanish
Timeline
Front Office Assistant
Deans Professional Services
08.2025 - CurrentRead More
Medical Front Office Assistant
Commonspirit Health
01.2016 - 07.2025Read More
Reservation/Scheduling Specialist
Commonspirit Health
04.2015 - 01.2016Read More
Mountain View College
GED
Read More
Univeristy of Phoenix
No Degree from Business Administration And Management
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