VERANIA MARQUEZ
Cicero,IL
Summary
Personable Member Service Representative offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cenveo
Chicago, IL
10.2014 - Current
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Entered orders into One Max computer database system.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Customer Service Representative
Valid
Downers Grove, IL
11.2012 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services and company information
Education
High School Diploma -
Morton East Highschool
Cicero,il05.2009
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Manufacturing Envelopes
- Printing experience such as litho, jet and Flexo
Languages
Spanish
Timeline
Customer Service Representative
Cenveo
10.2014 - Current
Customer Service Representative
Valid
11.2012 - 10.2014
High School Diploma -
Morton East Highschool