Summary
Overview
Work History
Education
Skills
Timeline
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Verdis Jackson

Fayettevillee,North Carolina

Summary

Customer-oriented Sales Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

9
9
years of professional experience

Work History

Dispatcher/Driver Supervisor

Probyn INC (Amazon Delivery)
Garner, NC
06.2023 - Current
  • Assigned drivers to appropriate routes based on customer needs.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Received and dispatched calls for emergency services.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Connected Car Expert

Bestbuy
Fayetteville, NC
10.2019 - 04.2023
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Store Manager

Mattress Firm
Smithfield, NC
10.2015 - 10.2018
  • Hired, trained and managed team of 4 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory tracking, management and physical inventory counts.

Education

High School Diploma -

Lower Richland High School
Hopkins, SC

Some College (No Degree) - BestbuyProbynBusiness Management

AIU Online College
Hoffman, IL

Skills

  • Sales techniques
  • Customer service
  • Purchasing
  • Business operations
  • Systems monitoring
  • Setting up microphones
  • Audio production
  • Live sound production
  • Specialization in wedding photography

Timeline

Dispatcher/Driver Supervisor

Probyn INC (Amazon Delivery)
06.2023 - Current

Connected Car Expert

Bestbuy
10.2019 - 04.2023

Store Manager

Mattress Firm
10.2015 - 10.2018

High School Diploma -

Lower Richland High School

Some College (No Degree) - BestbuyProbynBusiness Management

AIU Online College

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Verdis Jackson