Verdline Vernet
Landover,MD
Summary
Accomplished professional with a proven track record in customer service and sales at Rocsteady Promotions, enhancing client satisfaction and increasing sales revenue through effective problem-solving and critical thinking. Skilled in active listening and detail-oriented practices, significantly improving patient oral health and customer loyalty. Demonstrates exceptional ability to manage high-stress situations and resolve conflicts, ensuring optimal outcomes. Enthusiastic and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Amazon
Penns Grove, NJ
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Entry Level Sales Representative
Rocsteady Promotions
Jenkintown, PA
12.2021 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
General Dentist
Clerge Dental Office
Port-Au-Prince, Haiti
01.2016 - 06.2018
- Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
- Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Developed long-lasting relationships with patients by providing compassionate care and addressing concerns promptly.
General Dentist
Hospital COSECO
Croix-des Bouquets , Haiti
12.2014 - 01.2016
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
Education
No Degree - Advanced English As A Second Language
Nationalities Services Center
Philadelphia, PA07.2021
No Degree - International Professional Development
Welcoming Center
12.2020
No Degree - English-as-a-Second-Language Education
Literacy Center
Philadelphia, PA11.2019
Dental Surgeon - Dentistry
Universite D'etat D'Haiti
84 Rue Oswald Durand , Port-au- Prince , Haiti09.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Details-Oriented
Languages
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Timeline
Customer Service Representative
Amazon
01.2022 - Current
Entry Level Sales Representative
Rocsteady Promotions
12.2021 - 09.2022
General Dentist
Clerge Dental Office
01.2016 - 06.2018
General Dentist
Hospital COSECO
12.2014 - 01.2016
No Degree - Advanced English As A Second Language
Nationalities Services Center
No Degree - International Professional Development
Welcoming Center
No Degree - English-as-a-Second-Language Education
Literacy Center
Dental Surgeon - Dentistry
Universite D'etat D'Haiti