Verenice Martinez Sosa
Revere,MA
Summary
Self-motivated, skilled at supporting busy professionals in day-to-day operations. Coordinate multiple projects simultaneously while tackling new challenges and remaining composed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desk Assistant
YMCA Daycare
Boston, MA
04.2023 - Current
- Provided safe, nurturing and stimulating environment for children.
- Observed and monitored the safety of all children in care.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Greeted parents and directed them to the appropriate personnel.
- Updated office supply inventory records on a regular basis.
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
Clerk
Ez Pass
East Boston, MA
02.2019 - 08.2019
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Assistant Manager
Marshalls Retail Group
Boston, MA
10.2016 - 12.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Verified and recorded cash totals from daily receipts.
Education
Cosmetology Lincess -
New England Hair Academy
Malden, MA07-2020
High School Diploma -
Revere High School
Revere, MA06-2017
Skills
- Expense Reporting
- Scheduling Appointments
- Maintaining Records
- Message Taking
- Interpretation Skills
- Customer Support
- Spanish Translation
- Payment Collection
- Sales Promotion
Languages
Spanish
Professional
Certification
- cosmetology licenses
Timeline
Desk Assistant
YMCA Daycare
04.2023 - Current
Clerk
Ez Pass
02.2019 - 08.2019
Assistant Manager
Marshalls Retail Group
10.2016 - 12.2018
Cosmetology Lincess -
New England Hair Academy
High School Diploma -
Revere High School
- cosmetology licenses
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