Summary
Skills
Work History
Education
Languages
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VERENICE MEJIA

Las Vegas,NV

Summary

With 5 years of management experience, self-motivated and reliable individual excelling in high-stress and demanding environments. Strength lies in identifying opportunities for process improvement and cultivating collaborative work cultures. Exceptional at prioritizing and completing tasks in a timely manner, while also demonstrating flexibility to multitask when necessary. Consistently upholds the highest standards to ensure successful execution of production goals.

Skills

  • Customer-Orientated
  • Consistent high-quality performance
  • Proficient written communication
  • Strategic decision-making
  • Time management abilities
  • Relationship building and Management
  • Accurate data processing
  • Process improvements
  • Problem-solving
  • Employee development
  • Performance evaluation and monitoring
  • Adaptability and flexibility

Work History

Area Manager L5

Amazon.Inc
10.2024 - Current
  • Managed daily operations for a 80-person team, consistently hitting a 98% on-time completion rate and cutting process delays by over 20% through workflow improvements.
  • Worked closely with 5+ departments to streamline communication, which helped improve SLA compliance by 17% and reduced friction across teams.
  • Rolled out process changes based on team feedback and best practices, which improved overall efficiency by 22% and reduced errors by 15%.
  • Led the team to beat performance goals by 20% year over year, while keeping quality scores near 99% and team attrition under 5%.
  • Focused on building a strong, engaged team culture — helped raise employee satisfaction scores by 35% and supported multiple team members in getting promoted.

Learning Coordinator

Amazon.Inc
10.2017 - 04.2020
  • Assisted 500 New Hire Associates on their roles & responsibilities and Identified opportunities to improve their productivity and increase their metrics for packages.
  • Increased employee engagement in self-directed learning initiatives by promoting available resources and tools within the organization.
  • Promoted a culture of ongoing professional development by providing timely information about internal and external opportunities for growth within the organization.
  • Developed strong relationships with subject matter experts across various departments to ensure the effective design and delivery of relevant training content.
  • Managed the coordination of logistics for all training events, including scheduling, venue selection, and materials preparation.

Learning Trainer

Amazon.Inc
04.2020 - 09.2024
  • Created and implemented new training initiatives such as online modules, tools for navigating network material, online programs with excel, and assuring standard training to employees to promote long term excellence.
  • Monitor ambassador progress through test administration and adapted learning plans to optimize progress.
  • Evaluate and revise lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Review class and student records through UMS and FC Learning to look for areas in need of improvement and implement plans of action.
  • Observe other Subject Matter Experts and gathering valuable techniques to be implemented into future lectures and courses.
  • Leading the region with compliancy through Action Report.

Assistant Store Manager

Madhouse Coffee
  • Managed 6 employees and met business goals regularly through employee engagement and forward-thinking planning.
  • Practiced safe work habits by identifying and resolving potential safety hazards.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

Bachelors of Psychology - Psychology

University of Nevada Las Vegas
Las Vegas, NV
05-2025

Languages

English
Spanish

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VERENICE MEJIA