Vergil Stewart II

• Oversee new customer relation management program to increase sales calls and customer retention
• Increase product awareness by building rapport with key customers and identify new customer opportunities
• Point of contact for vendors, work closely to review marketing proposals, educate client on recommendations, training clients transitioning to new and/or upgraded systems/platforms and business methodology
• Establish plans and strategies to expand the customer base through RFP’s / Statement of Work (SOW)
• Assist with identifying scope of work, sprints, and work with stakeholders goals to align with strategy and project deliverables
• Utilize Jira for managing sprints, backlog, issues and project tracking
• (Agile/Kanban methodologies)
• Assist with managing project scope to ensure commitments are achieved on time, cost, and quality parameters
• Assist with organizing and planning Scrum team e.g., sprint metrics/cumulative flows for business value milestones, reviews, demos, retrospectives, sprint and deliverables
• Collaborate, support, and assist with the facilitation of projects by helping improve teams progress toward business/clients goals
• Lead retropestives with problem resolution or risk mitiegation as needed
• Work with other teams (Scrum Masters) to increase effectiveness and implementation of Scrum within the organization.

• Assist customers with their travel itinerary by delivering the best quality customer service experience (check-in, luggage, issuance of boarding passes, special accommodation needs for elderly or disabled customers)
• Generate a safe and exciting teamwork environment for co-workers and staff by demonstrating good work ethics, positive experiences, and passion to delivery quality customer service.

• Managed safety /standard security procedures updates by ensuring the scope of work is clearly defined and delivered on time
• Lead with corporate strategic goals for increasing customer satisfaction and passengers flying experiences concerning various customer service feedback from passengers highlighting their experiences on their recent travel through the Midway Station and turning that feedback into projects
• Ensured projects are delivered with high quality by meeting with gate operations to ensure secure in-flight operations are rolled out successfully.

Instructed undergraduate and graduate courses in marketing, business presentations, critical thinking, decision-making, customer relationship management, and total quality management.

• Managed the latest educational technology, provided an automated program that allows me to multiply task by providing feedback, link resource materials, online live chats, schedule online meetings in conjunction with providing superiors with on-time improvements of student’s performance.
• Implemented a higher-level of learning (i.e. application, analysis, synthesis and evaluation) by giving students opportunities to develop information literacy and problem-solving skills, and by connecting their current study to lab assignments and previous/future study in the related disciplines.
• Developed strategies to teach the course content including instructional objectives, assignments, textbooks, weight of grades and delivery methods.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.