Summary
Overview
Work History
Education
Skills
Timeline
Generic

Verlene Melton

SCOTTSDALE,AZ

Summary

Experienced Auto Claims Adjuster with 5-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Caring, helpful humility to help the most difficult caller. Experience to lead the conversation and get resolution.

Overview

21
21
years of professional experience

Work History

Sr. Auto Adjuster

USAA Insurance
Phoenix, AZ
08.2019 - Current
  • Investigate auto accidents with complex liability.
  • Complex coverage issues to resolve.
  • Total Loss Settlements.
  • Insured and Claimant contact.
  • Contact with attorneys, insurance companies, subrogation and arbitration departments.
  • Rental car approvals.
  • Supplement processes and approvals.
  • Texas Adjuster License

Agency Manager

Jim Kreisman Farmers Agency
Scottdale, AZ
03.2018 - 08.2019
  • Customer contact
  • Wrote property and casualty quotes and polices
  • Wrote life insurance quotes and polices

Home Care Provider

Robert L Melton
Paradise Valley, AZ
05.2013 - 03.2018

All Health Care, Personal and Health Appointments, Daily Care, Administered Medication, Managed Household, Banking, Taxes,

  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Life Health Financial Advisor

USAA Insurance
Phoenix, AZ
12.2002 - 05.2013
  • Facilitated presentation and recommendation of services by optimizing client relationships.
  • Prepared quotes and wrote policies
  • Life insurance, health insurance, health supplements, advantage plans, long term care plans, annuities.

Education

Bachelor of Science - Business Management

Western International University
Tempe, AZ

Skills

  • Contract Language Investigation Liability
  • Total Loss Settlements Payments

Timeline

Sr. Auto Adjuster

USAA Insurance
08.2019 - Current

Agency Manager

Jim Kreisman Farmers Agency
03.2018 - 08.2019

Home Care Provider

Robert L Melton
05.2013 - 03.2018

Life Health Financial Advisor

USAA Insurance
12.2002 - 05.2013

Bachelor of Science - Business Management

Western International University
Verlene Melton