ASHLEE SAENZ
San Antonio,TX
Summary
Experienced Sr. Auto Claims Adjuster with a proven track record in evaluating complex claims, total loss claims and improving processes. Exceptional communication, negotiation, and problem-solving skills enable effective handling of high-volume caseloads while ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sr. Auto Adjuster
USAA
San Antonio
05.2024 - Current
Auto Claims Adjuster
USAA
San Antonio
04.2023 - 05.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Back Office Support
Aerotek Contractor
San Antonio, TX
07.2022 - 12.2022
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Improved communication between front office personnel, back office support staff, credit officers, compliance managers, auditors, IT specialists during quarterly reviews.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Provided ongoing support for staff members through training sessions, mentorship opportunities, and constructive feedback that fostered professional growth.
Mortgage Support Assistance
Navy Federal Credit Union
San Antonio
12.2021 - 07.2022
- Counseled clients on home purchasing and loan process as on industry topics
- Boosted client satisfaction through the provision of exceptional customer service and prompt issue resolution.
- Supported company growth initiatives by participating in industry events and networking activities, promoting the organization''s services within the mortgage community.
- Updated company records and databases regularly to ensure accurate tracking of mortgage application statuses throughout the entire process.
- Assisted in training new hires on company policies, procedures, software programs, ensuring they were equipped for success in their roles.
Fraud Analyst
TaskUS
San Antonio, USA
03.2021 - 12.2021
- Assessed customer and client data to detect potential fraud risks
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents
- Reviewed customer profiles for any changes that may indicate fraudulent activities
- Made recommendations for closing accounts and performed associated follow-up
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
RMO Collections
Kohls Call Center
San Antonio, TX
08.2019 - 10.2020
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Processed debtor payments and updated accounts to reflect new balance
- Used skip tracing resources to locate debtors and updated information in company system
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Handled highly sensitive information responsibly while maintaining strict confidentiality
Education
Certificate of High School Equivalency -
Texas Education Agency
Brownsville05.2005
Skills
- Problem Solving
- Attention to Detail
- Communication
- Leadership
- Time Management
- Adaptability
- Claims processing
- Conflict resolution
- Total loss determination
Accomplishments
Mentor to New Incoming Auto Adjusters
Voicemail champ
Team Captain
Handled manager and director escalations
Timeline
Sr. Auto Adjuster
USAA
05.2024 - Current
Auto Claims Adjuster
USAA
04.2023 - 05.2024
Back Office Support
Aerotek Contractor
07.2022 - 12.2022
Mortgage Support Assistance
Navy Federal Credit Union
12.2021 - 07.2022
Fraud Analyst
TaskUS
03.2021 - 12.2021
RMO Collections
Kohls Call Center
08.2019 - 10.2020
Certificate of High School Equivalency -
Texas Education Agency