Verlene Tory
Marietta,GA
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at USPS. Expert in conflict management and efficient organization, I leverage strong multitasking and problem-solving skills to drive results. Increased team efficiency through innovative workflow solutions, demonstrating a commitment to excellence in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Front Desk Attendant
Aloft Hotels
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
(A) Supervisor Distribution Operations
USPS
08.2021 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Leasing Professional
Rosemont At East Cobb
05.2020 - 12.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
Mail Handler
USPS
08.2018 - 12.2020
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Mail Processing Clerk
USPS
09.2005 - 08.2018
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Education
Bachelor Of Business Administration And Management - Business Administration
Gwinnett Technical College
Lawrenceville, GA05.2010
High School Diploma - English Education
Cedar Shoals High School
Athens, GA05.1995
Skills
Strong multitasking
Problem-solving skills
Microsoft Office knowledge
Guest Relations
Efficient organization
Welcoming guests
Multi-Line Phone Systems
Supply Stocking
Word Processing
Basic accounting
Time Management
Customer service expertise
Listening Skills
Conflict Management
Clerical duties
Timeline
Front Desk Attendant
Aloft Hotels
08.2024 - Current
(A) Supervisor Distribution Operations
USPS
08.2021 - 12.2023
Leasing Professional
Rosemont At East Cobb
05.2020 - 12.2020
Mail Handler
USPS
08.2018 - 12.2020
Mail Processing Clerk
USPS
09.2005 - 08.2018
Bachelor Of Business Administration And Management - Business Administration
Gwinnett Technical College
High School Diploma - English Education
Cedar Shoals High School