Verlyn Aponik
Port Orchard
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Luen Fung Enterprises
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
House Cleaner
Maid In Heaven
03.2022 - 07.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Washed and put away kitchen dishes, utensils and glassware.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Sales Associate
St. Padre Pio Religious Gift Shop
01.2006 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2021
Skills
- Customer service
- Active listening
- Excellent communication
- Time management
- Attention to detail
- Goal oriented
- Teamwork
- Multitasking and organization
- Effective communication
- Adaptability and flexibility
- Point-of-sale system
Timeline
Customer Service Representative
Luen Fung Enterprises
08.2022 - 12.2022
House Cleaner
Maid In Heaven
03.2022 - 07.2022
Sales Associate
St. Padre Pio Religious Gift Shop
01.2006 - 09.2021
High School Diploma -
Penn Foster Career School
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