Vermoni Smith
Dallas,TX
Summary
Performance driven, strategic and innovative individual with a strong academic background in Information Systems. Possessing a solid foundation in information systems processes, and eagerness to launch a career as an entry-level business analyst. Excellent analytical and problem-solving skills, coupled with effective communication and teamwork abilities. Striving to contribute to the success of an organization by leveraging skill sets and learning mindset to drive business growth and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Parsons
Dallas, TX
05.2023 - Current
- Analyze data and information systems to understand trends, identify patterns, and make informed decisions.
- Document processes, requirements, and solutions for technical issues, resolutions, and system configurations.
- Provide clear explanations to over 15 end users regarding issue resolution per day
- Conduct system backups using advanced software for data protection and business continuity.
- Set up Active Directory and Exchange accounts for new users, ensuring seamless integration and efficient access to resources.
- Install, maintain, and troubleshoot various technologies and applications for well-functioning IT environment.
Program Coordinator Intern
Palmetto Music & Arts Academy
Conway, SC
08.2021 - 12.2021
- Collaborated with diverse teams by actively contributing ideas, sharing knowledge, and offering support; this led to successful completion of program objectives within deadlines.
- Liaised between stakeholders, ensuring clear communication channels were maintained throughout duration of internship period.
- Analyzed community data to develop tailored marketing campaigns.
- Recruited and managed volunteers, acting as primary liaison.
- Led three small projects, increasing community participation and nonprofit awareness by 5%.
Education
Master of Science - Computer And Information Systems Security
Coastal Carolina University
Conway, SC05.2024
Bachelor of Science - Public Health
Coastal Carolina University
Conway, SC12.2021
Skills
- Documentation and Reporting
- Continuous Process Improvement
- MS Office Suite Proficiency
- Cross-Functional Team Collaboration
- Excellent Oral & Written Communication skills
- Excellent organization skills
- Motivated problem solver
Certification
- Certified Scrum Master (CSM)
Timeline
IT Support Specialist
Parsons
05.2023 - Current
Program Coordinator Intern
Palmetto Music & Arts Academy
08.2021 - 12.2021
Master of Science - Computer And Information Systems Security
Coastal Carolina University
Bachelor of Science - Public Health
Coastal Carolina University
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