Verna Crowder
DeSoto,TX
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Sales Agent
AT&T
Dallas, TX
04.2018 - 03.2025
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients with inquiries and resolved issues efficiently and effectively.
- Educated clients on products and services to promote informed decisions.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to improve service delivery processes.
Data Entry Coordinator
Dallas County Probate Court
Dallas, TX
03.2017 - 09.2017
- Reviewed and verified documents for completeness and accuracy before processing.
- Collaborated with team members to streamline data management processes and improve efficiency.
- Maintained database systems to ensure up-to-date information across all platforms.
- Generated reports to summarize data trends for internal review and decision-making.
- Assisted in developing data entry guidelines to standardize operations across departments.
- Checked completed work for errors or duplicate information before submission.
Legal Assistant
Kirkendall Dwyer LLP
Dallas, TX
02.2014 - 08.2016
- Managed case files and organized documentation for attorney review.
- Conducted legal research to support ongoing litigation efforts.
- Coordinated communication between clients, attorneys, and court personnel.
- Assisted in preparing trial materials and exhibits for court proceedings.
- Maintained confidential client records in compliance with legal standards.
- Reviewed and summarized discovery materials for attorney analysis.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Education
Property And Casualty
Texas Department of Insurance
Dallas Texas04-2025
Legal Assistant
Lawyer's Assistant School of Dallas
Dallas, Texas01-2015
Skills
- Administrative support
- Document management
- Legal research
- Data entry
- Adaptability to change
- Problem resolution
- Contract preparation
- Sales expertise
Accomplishments
- Texas Department of Insurance - Licensed Property and Casualty Agent
- JL Turner Paralegal Asssociation
Timeline
Sales Agent
AT&T
04.2018 - 03.2025
Data Entry Coordinator
Dallas County Probate Court
03.2017 - 09.2017
Legal Assistant
Kirkendall Dwyer LLP
02.2014 - 08.2016
Property And Casualty
Texas Department of Insurance
Legal Assistant
Lawyer's Assistant School of Dallas
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