Verna Mark
Stone Mountain,GA
Summary
Dynamic small business owner with a proven track record in customer relations and operations management at Rosemary Locs Studio. Successfully increased customer satisfaction through exceptional service and innovative marketing strategies. Skilled in business planning and relationship building, leading a high-performing team to achieve significant growth and brand recognition.
Overview
3
3
years of professional experience
Work History
Owner of Rosemary Locs Studio
Self Employed
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Created our own natural product line.
Education
Principles of Accounts - Accounting And Business Management
Malick Secondary Comprehensive
Trinidad, West Indies06-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of four staff members.
- Collaborated with team of four in the development of our Customer Appreciation Event.
Timeline
Owner of Rosemary Locs Studio
Self Employed
01.2022 - Current
Principles of Accounts - Accounting And Business Management
Malick Secondary Comprehensive
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