Summary
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant

Vernada Vaughn

Jackson,Mississippi

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Administrative Assistant

Lanier High School
11.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.

Healthcare Customer Service Representative

Teleperformance USA
05.2021 - 10.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Verified insurance eligibility and coverage for patients.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Certified Medical Assistant -

Virginia College - Birmingham
Birmingham, AL
08.2013

Skills

  • Written and Oral Communications
  • Good Listening Skills
  • Directing Calls
  • Setting Up Files
  • Scripted Calls
  • Customer Satisfaction
  • Documenting Calls
  • Clerical Support
  • Maintaining Clean Work Areas
  • Understanding Customer Needs
  • Microsoft Office
  • Patient Profiles

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

Lanier High School
11.2022 - 09.2023

Healthcare Customer Service Representative

Teleperformance USA
05.2021 - 10.2022

Certified Medical Assistant -

Virginia College - Birmingham
Vernada Vaughn