VERNARD HAGOOD
Rogersville,AL
Summary
Detail-oriented parts manager with extensive experience in inventory management and customer support. Proven ability to coordinate with suppliers and optimize processes, ensuring timely availability of parts. Achievements include driving operational efficiency and enhancing customer satisfaction through effective inventory strategies.
Overview
19
19
years of professional experience
Work History
Parts and Service Specialist
Trax Plus
Decatur, Alabama
11.2025 - Current
- Assisted customers with product inquiries, delivering solutions to service-related questions to enhance customer satisfaction.
- Delivered customer service to guests, addressing inquiries regarding services, products, and prices to ensure informed decision-making.
- Coordinated with suppliers to secure availability of essential products and materials, supporting seamless operations.
Parts Manager
Heavy Machines Inc
Decatur, AL
10.2022 - 11.2025
- Streamlined inventory management systems to improve parts usage tracking and stock level visibility.
- Conducted regular audits of parts inventory to ensure accuracy and organization.
- Oversaw daily operations of parts department to enhance workflow efficiency.
- Coordinated with suppliers to source high-quality replacement parts and materials.
- Maintained detailed records of all orders placed, received, and shipped.
- Managed inventory levels to ensure optimal parts availability and timely order fulfillment.
Service Advisor
Kenco Toyota
Madison, AL
04.2022 - 10.2022
- Assisted customers in understanding service options and vehicle maintenance needs.
- Educated clients on service plans, warranties, and vehicle features.
- Processed customer transactions and maintained accurate service records.
- Coordinated communication between customers and technicians to clarify repair needs and expectations.
- Collaborated with the parts department to ensure timely availability of components.
- Delivered precise estimates of repair costs, labor times, and parts prices to enhance customer decision-making.
- Addressed customer complaints promptly and professionally to ensure satisfaction and retention.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Parts Manager
Bobcat Of Huntsville
Huntsville, Alabama
07.2020 - 04.2022
- Managed inventory levels to ensure timely parts availability and order fulfillment.
- Oversaw daily operations of parts department to maintain efficient workflow and service quality.
- Trained staff on parts handling procedures and customer service standards.
- Implemented inventory management systems to track parts usage and stock levels.
- Assisted customers in identifying and purchasing the correct machine parts.
- Conducted regular audits of parts inventory for accuracy and organization.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained comprehensive records of orders placed, received, and shipped for accurate tracking.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
Parts Counter Sales Person
Neely Coble
Madison, AL
02.2016 - 06.2020
- Guided customers in identifying and selecting vehicle parts, enhancing satisfaction and fulfilling needs.
- Processed customer orders using point-of-sale systems, contributing to swift service delivery.
- Resolved customer inquiries and issues, ensuring positive experiences and loyalty.
- Maintained a clean and organized parts counter environment for optimal efficiency.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Received, examined and reshelved returned parts.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
Southeast Regional Manager
My Storage
Decatur, Alabama
08.2014 - 02.2016
- Managed daily operations for multiple storage facilities in Southeast region, ensuring optimal functionality and service delivery.
- Trained and mentored staff on best practices for facility management and customer service, enhancing team skills and service quality.
- Oversaw budgeting and resource allocation for regional storage operations.
- Coordinated marketing efforts to promote services and expand regional market presence, contributing to increased visibility and customer engagement.
- Fostered relationships with local businesses to drive partnership opportunities and referrals.
Warehouse Manager
Morris South
Huntsville, Alabama
10.2007 - 08.2014
- Managed inventory control, ensuring accurate stock levels and streamlined record-keeping.
- Coordinated shipments and logistics, achieving timely delivery of all orders.
- Oversaw daily warehouse operations, optimizing workflow for improved efficiency.
- Implemented process improvements to enhance productivity and reduce delays.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Trained and mentored staff on safety protocols and operational procedures.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
Education
High School Diploma -
Tanner High School
Tanner, AL05-1994
Skills
- Parts ordering and inventory management
- Technical support and vehicle maintenance
- Diagnostic testing
- Customer service and support
- Communication skills
Languages
English
Professional
Timeline
Parts and Service Specialist
Trax Plus
11.2025 - Current
Parts Manager
Heavy Machines Inc
10.2022 - 11.2025
Service Advisor
Kenco Toyota
04.2022 - 10.2022
Parts Manager
Bobcat Of Huntsville
07.2020 - 04.2022
Parts Counter Sales Person
Neely Coble
02.2016 - 06.2020
Southeast Regional Manager
My Storage
08.2014 - 02.2016
Warehouse Manager
Morris South
10.2007 - 08.2014
High School Diploma -
Tanner High School