Vernard Robinson
Birmingham,AL
Summary
Results-driven professional known for strong communication and problem-solving skills in loss mitigation. Successfully supported clients through loan modifications while enhancing customer satisfaction and ensuring compliance with regulations.
Overview
10
10
years of professional experience
Work History
Loss Mitigation Representative
PNC Bank
Birmingham, Alabama
01.2026 - Current
- Reviewed customer accounts to identify loss mitigation options and determine eligibility.
- Coordinated with clients to collect documentation required for loan modifications, facilitating smoother processing.
- Communicated effectively with borrowers to explain mitigation programs available.
- Assisted in developing plans to prevent foreclosures and preserve homeownership.
- Provided support during the loan review process, ensuring compliance with regulations.
- Researched and evaluated alternative solutions tailored to meet customer needs, enhancing satisfaction.
Customer Support Specialist
PNC Bank
Birmingham, Alabama
09.2019 - 01.2026
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers post-resolution to confirm satisfaction and gather feedback.
- Investigated customer complaints to identify root causes and improve product quality.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Trained new staff on customer service protocols to enhance service quality.
Assistant Manager
Champion Cleaners
Hoover, Alabama
08.2016 - 09.2019
- Supervised daily operations of garment cleaning and pressing tasks.
- Coordinated inventory management and supply ordering processes.
- Resolved customer inquiries and complaints with effective communication skills.
- Trained staff on equipment usage and safety procedures.
Education
High School Diploma -
G.W. Carver High School
Birmingham, AL05-2016
Skills
- Loss mitigation
- Loan modification
- Foreclosure avoidance
- Regulatory compliance
- Customer documentation
- Customer relationship management
- Regulatory compliance
Timeline
Loss Mitigation Representative
PNC Bank
01.2026 - Current
Customer Support Specialist
PNC Bank
09.2019 - 01.2026
Assistant Manager
Champion Cleaners
08.2016 - 09.2019
High School Diploma -
G.W. Carver High School