Verneisha Lee
Houston
Summary
Experienced with center operations and customer interactions. Utilizes problem-solving techniques to address challenges and ensure smooth workflow. Track record of effective communication and team collaboration in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Solar Operations Center Specialist
Sunnova Energy
10.2022 - 12.2024
- Served as a liaison between clients and management, communicating effectively to address concerns or resolve issues quickly.
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Responded to high volume of phone and email requests to provide logistics information.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
Post-Closing Associate
Network Funding
04.2021 - 05.2022
- Managed post-transaction activities, enhancing compliance and client satisfaction
- Coordinated communications to ensure timely loan closures and resolve issues efficiently
- Drafted and reviewed documents for accuracy, reducing errors and improving approval speed
- Expedited loan closures by optimizing communication channels, effectively resolving issues and significantly reducing processing time
Mortgage Support Associate
First Source Solutions
09.2020 - 03.2021
- Supported loan officers in processing mortgages, meeting deadlines, and achieving sales goals
- Enhanced client document completion, boosting satisfaction and transaction speed
- Coordinated with departments for timely loan closures and organizational success
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
School Bus Attendant
East Irondequoit School District
11.2019 - 07.2020
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
Dispatch Associate
Spectrum
09.2018 - 08.2019
- Improved dispatch efficiency by optimizing routes and coordinating technician schedules.
- Enhanced customer satisfaction through timely communication and proactive problem solving.
- Answered phone calls and responded to customer emails.
- Maintained high levels of customer satisfaction through diligent scheduling coordination
Health Insurance Specialist
Maximus
10.2016 - 09.2017
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Conducted comprehensive policy reviews for clients seeking coverage adjustments or enhancements.
Education
Associate of Applied Science - Business Administration
Bryant & Stratton College
Rochester, NYProject Management - Certificate
Houston Community College
01.2024
Skills
- Communication
- Data entry
- Schedule coordination
- Microsoft Office Suite (Excel, Outlook, Word)
- Computer skills
Timeline
Solar Operations Center Specialist
Sunnova Energy
10.2022 - 12.2024
Post-Closing Associate
Network Funding
04.2021 - 05.2022
Mortgage Support Associate
First Source Solutions
09.2020 - 03.2021
School Bus Attendant
East Irondequoit School District
11.2019 - 07.2020
Dispatch Associate
Spectrum
09.2018 - 08.2019
Health Insurance Specialist
Maximus
10.2016 - 09.2017
Project Management - Certificate
Houston Community College
Associate of Applied Science - Business Administration
Bryant & Stratton College
Similar Profiles
Justin R. HerreraJustin R. Herrera
Electrician Lead at Sunnova EnergyElectrician Lead at Sunnova Energy
EDGAR MANRIQUEZEDGAR MANRIQUEZ
Electrical Install Helper at Sunnova EnergyElectrical Install Helper at Sunnova Energy
Michelle RayMichelle Ray
Operations Project Manager at Sunnova EnergyOperations Project Manager at Sunnova Energy
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Maritza SotoMaritza Soto
Pre-K Bilingual Teacher at YesPrep AirlinePre-K Bilingual Teacher at YesPrep Airline