Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vernessa Lafleur

Colorado Springs,CO

Summary

Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.

Overview

37
37
years of professional experience

Work History

Customer Service Associate

Federal Express
Colorado Springs, CO
09.1997 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.

Sales Associate

Cole National Keys & Things
San Leandro, CA
05.1987 - 09.1997
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

High School Diploma -

Castlemont High School
Oakland, CA
06-1987

Skills

  • Point of sale systems
  • Inbound and Outbound Calling
  • Customer Support
  • Problem Resolution

References

References available upon request.

Timeline

Customer Service Associate

Federal Express
09.1997 - Current

Sales Associate

Cole National Keys & Things
05.1987 - 09.1997

High School Diploma -

Castlemont High School
Vernessa Lafleur