VERNICA WILLIAMS
WESTPALMBEACH
Summary
Security-focused Mental Health Technician and Security Officer with extensive experience in crisis intervention and maintaining safe environments in healthcare settings. Expertise in de-escalation, incident reporting, and monitoring high-risk individuals. Collaborates effectively with multidisciplinary teams to enforce policies and ensure the safety of staff and patients while providing exceptional resident support.
Overview
11
11
years of professional experience
Work History
Security Officer
Williams Security Task Force
West Palm Beach
10.2025 - Current
- Monitor entrances, exits, and restricted areas to enforce access control.
- Conduct routine patrols and safety rounds to maintain secure environments.
- Respond to disturbances and emergencies using de-escalation techniques.
- Observe and document suspicious behavior and potential threats.
- Provide secure escort services for staff, visitors, and individuals.
- Complete detailed incident reports and communicate safety concerns.
Dietary Aide
TrustBridge Health
West Palm Beach
02.2024 - 01.2025
- Prepared and served nutritious meals aligned with dietary guidelines, ensuring resident satisfaction and health.
- Collaborated with dietary team to plan menus catering to resident preferences.
- Communicated dietary needs and preferences with residents, facilitating tailored meal options and improving dietary adherence.
- Engaged with residents to personalize dining experiences, fostering community and enhancing meal enjoyment.
- Monitored food safety practices during handling, storage, and preparation processes.
- Supported dietary staff in training new employees on meal preparation techniques.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
Mental Health Technician
United Recovery Project
Riviera Beach
05.2023 - 01.2024
- Facilitated crisis interventions and implemented restraints or seclusion procedures to ensure patient and staff safety.
- Implemented de-escalation strategies and established boundaries to effectively manage challenging patient behaviors.
- Observed and reported on patient behavior to identify aggression or policy violations, contributing to a safe treatment environment.
- Performed regular safety checks and recorded observations to support ongoing patient care and well-being.
- Transported patients to designated meal and activity locations to support their daily routines.
- Alerted nursing staff about any unusual or hazardous incidents to promote a safe care environment.
Behavioral Health Technician
Mandala Healing
West Palm Beach
11.2022 - 10.2023
- Identified individuals under influence and assessed risk behaviors to ensure timely intervention.
- Conducted safety checks and documented patient status to maintain compliance with facility protocols.
- Searched resident belongings to prevent contraband.
- Facilitated support groups, activities, and outings.
- Enforced facility rules and maintained order.
- Built supportive relationships to foster trust and promote a safe environment.
Mental Health Technician
Futures Inc.
Tequesta
04.2022 - 11.2022
- Managed behavioral crises and facilitated emergency interventions to ensure patient safety.
- Provided medical care assistance and emotional support to enhance patient comfort.
- Observed and documented patients' behavior to identify harmful or unusual patterns.
- Completed safety checks and documentation.
- Organized recreational activities to support recovery.
Server (Lead)
YourLife
Palm Beach Gardens
11.2019 - 12.2021
- Trained and supervised new servers to ensure consistent service standards.
- Delivered high-quality service to enhance resident and guest experiences.
- Resolved customer questions and concerns to maintain satisfaction and loyalty.
Culinary Host
MorseLife
West Palm Beach
07.2017 - 08.2019
- Served meals while ensuring thorough menu knowledge to facilitate informed choices.
- Prepared dining areas and assisted residents with seating to enhance dining experience.
- Completed side work and maintained cleanliness to uphold high standards of dining environment.
Member Service Specialist
Teleperformance Call Center
Boca Raton
10.2015 - 04.2016
- Resolved customer inquiries and account issues, enhancing customer satisfaction.
- Provided tailored recommendations and support, improving client engagement.
- Maintained composure and delivered quality service in high-pressure environment.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FLSkills
- Access control
- Surveillance reporting
- Contraband Searches
- Incident Documentation
- Emergency Response
- Crisis intervention
- Policy Enforcement
- Safety Rounds
- Clinical documentation
- Patient Advocacy
- Conflict Resolution
- Calm Under Pressure
Timeline
Security Officer
Williams Security Task Force
10.2025 - Current
Dietary Aide
TrustBridge Health
02.2024 - 01.2025
Mental Health Technician
United Recovery Project
05.2023 - 01.2024
Behavioral Health Technician
Mandala Healing
11.2022 - 10.2023
Mental Health Technician
Futures Inc.
04.2022 - 11.2022
Server (Lead)
YourLife
11.2019 - 12.2021
Culinary Host
MorseLife
07.2017 - 08.2019
Member Service Specialist
Teleperformance Call Center
10.2015 - 04.2016
High School Diploma -
Forest Hill Community High School