Vernice Anderson
Clinton,MD
Summary
Proven track record of combining vision integrity and management strong business decision, development project leadership qualities to support. The primary goal is to find a company with an open position in Accounting, Administration, HR, Customer Service, Medical Office, that will be a positive asset to a company that is looking for a quick learner, trustworthy, reliable, and supportive team leader who puts Customer Service First. Encouraging supervisors with analytical problem-solving with talents for team building, leading, encouraging, motivate as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, the ability to enhance employee engagement to enhance performance.
Overview
54
54
years of professional experience
1
1
Certification
Work History
Operations Manager
MV Transportation
01.2022 - 10.2024
- Provides direct oversight related to all phases of daily operations (daily-monthly reporting work assignment scheduling, absenteeism, vacation, run pick coordination, monitoring pull-out process, and other functions as assigned
- Oversees compliance with labor contracts and ensures cost beneficial resolutions regarding labor/employee grievances
- Maintains Equal Employment Opportunity compliance and reporting
- Ensures all safety-related company policies and procedures are adhered to within assigned area
- Maintains contacts with key customers to ensure overall enhancement of service levels, addressing and resolving service issues (i.e
- Customer complaints, route operations), while maintaining and improving service
- Assists with establishing performance and other goals
- Assists with planning and coordinating strategic manpower issues
- Identifies areas for training improvement within the division (Dispatchers Supervisors, Road Supervisors, OCC Supervisors etc..) and reports findings to the AGM
- Prepares necessary reports and ensures management and supports staff are informed on business issues and pertinent matters
- Assisted with the start-up of the operations department
- Other duties as assigned by the AGM
- Oversees the on-time performance checks
- Managed approximately 30 incoming calls, emails per day from out client
General Manager/Safety Mgr./Operations Mgr./FTA Drug and Alcohol Program Manager
Diamond Transportation
10.2007 - 10.2021
- Maintain relationship with the client
- Ensure compliance of 92% or higher all aspects of the contract
- Managed: Operations Department, Safety Department, Training Department and Maintenance Department
- Implemented safe practices to reduce worker's compensation premiums
- Weekly review of each department's budgets
- Review and approved payroll weekly to ensure compliance
- Conducted FTA Drug and Alcohol Pre-Employed, Random, Post-Accident and Reasonable Suspicion Testing
- Accounts Receivable/Payable
- Preformed internal audits for each department
- Setup Training of new software
- Inventory
- Preformed monthly safety audits
- Oversee day to day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set polices and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors
- Monthly/Weekly reporting to the client
Office Manager
Metro Heath Tech
03.2003 - 10.2007
- All aspects of HR-Hiring, Terminations
- Training etc
- Payroll
- FTA Drug and Alcohol Audit Compliance
- Review and Audit Training Materials
- Handled and resolved customer complaints
- 100% compliance for all FTA Audits
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Accounting Clerk/Office Manager
Roto Rooter
08.1996 - 10.2004
- Coded invoices and other records to maintain organized and accurate records
- Problem solved accounts payable questions on behalf of the internal team members, management, and vendors
- Reconciled monthly statements and transactions
- Reconciled month and weekly spending reports
- Processed incoming payments
- Weekly bank deposits
- Updated vendor files
Accounting Clerk
Department of Defense
01.1981 - 01.1991
- Daily Cash Reconciliation
- Communication about discrepancies and devised plans to reconcile financial issues
- Resolved Customer Service Issues
- Improved cash flow management with diligent monitoring of incoming payments and timely collections follow-ups.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Retail Manager
Retail Sears/Fredericks of Hollywood/Brooks Fashions
01.1971 - 01.1975
- Daily Bank deposits
- Daily reports
- Hiring, Terminations
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
High School - Business
Largo High School
Upper Marlboro, MD08.1974
Some College (No Degree) - Business
Prince George's Community College
Upper Marlboro, MDSkills
- Data analysis
- Project management
- Problem-Solving
- Team Leadership
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Performance monitoring
- Policies and procedures implementation
- Customer Relationship Management
- MS Office
- Interpersonal Communication
- Client Relationships
- Health and safety compliance
- Quality Assurance Controls
- Assignment Delegation
Hobbies and Interests
- Reading
- Football
- Family Time
- Decorating
- Giving Back
- A Good Movie
References
Business and Personal References Furnished Upon Request
Accomplishments
- Reduced operational expenses by [Number]% by streamlining branch operations.
- Generated $2.5 million in first-year cost savings through global sourcing initiatives and business case development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to GM after GM 5 years with the company.
- Supervised team of 350 staff members.
Certification
- Drug & Alcohol Program Manager WMATA
- FTA Audit (FTA)
- Safety Awards WMATA
Languages
English
Full Professional
Timeline
Operations Manager
MV Transportation
01.2022 - 10.2024
General Manager/Safety Mgr./Operations Mgr./FTA Drug and Alcohol Program Manager
Diamond Transportation
10.2007 - 10.2021
Office Manager
Metro Heath Tech
03.2003 - 10.2007
Accounting Clerk/Office Manager
Roto Rooter
08.1996 - 10.2004
Accounting Clerk
Department of Defense
01.1981 - 01.1991
Retail Manager
Retail Sears/Fredericks of Hollywood/Brooks Fashions
01.1971 - 01.1975
- Drug & Alcohol Program Manager WMATA
- FTA Audit (FTA)
- Safety Awards WMATA
High School - Business
Largo High School
Some College (No Degree) - Business
Prince George's Community College
Similar Profiles
Lashawn BowmanLashawn Bowman
Safety Administrator at MV TransportationSafety Administrator at MV Transportation
Perry Wilson Jr.Perry Wilson Jr.
Bus Operator at MV TransportationBus Operator at MV Transportation
Tedrick MoodyTedrick Moody
Driver at MV TransportationDriver at MV Transportation