Clerk/Distribution Specialist
U.S. Postal Service, USPS
Omaha, AR
11.1992 - 08.2025
- Processed incoming and outgoing mail efficiently at busy postal facility.
- Sorted and distributed mail accurately to ensure timely delivery.
- Operated various postal equipment, including sorting machines and scales.
- Collaborated with team members to improve workflow and service delivery.
- Trained new clerks on standard operating procedures and best practices.
- Assisted customers with inquiries and complaints in a professional manner.
- Followed safety protocols to maintain a secure working environment.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory of office supplies for daily operations.
- Assisted customers with inquiries and provided postal service information.
- Mail processing
- Inventory management
- Data entry