Summary
Overview
Work History
Education
Skills
Timeline
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VERNIQUE FRANCIS

Brooklyn,USA

Summary

Dynamic HR professional with over 7 years of experience in managing HR operations, employee relations, recruitment, compliance, and workforce development across corporate and government sectors. Expertise in full-cycle recruiting, performance management, FMLA administration, internal investigations, and driving employee engagement initiatives. Proven track record of enhancing organizational effectiveness, mitigating risks, and aligning HR strategies with business objectives to foster a productive workplace culture. Committed to leveraging strategic insights to support talent development and optimize human resource functions.

Overview

8
8
years of professional experience

Work History

Human Resource Generalist

Pay O Matic Corporation
09.2022 - 09.2025
  • Directed HR operations for 20+ multi-location stores, supervising 3 district managers and ensuring workforce compliance and engagement.
  • Executed full-cycle recruitment and onboarding for 50+ employees annually, reducing time-to-fill by 20% and improving retention by 15%.
  • Coached managers on performance improvement plans, disciplinary actions, and employee engagement initiatives.
  • Conducted investigations into theft, fraud, and workplace incidents, preparing detailed reports and collaborating with legal teams.
  • Administered FMLA requests, unemployment claims, unemployment hearings and employee benefits with 100% compliance.
  • Implemented a district-wide training bonus program, increasing training completion by 30%.
  • Developed loss prevention strategies with store managers, reducing security incidents.

Human Resource Coordinator

Port Authority of New York & New Jersey
02.2021 - 09.2022
  • Partnered with the Chief Medical Officer to manage HR-related medical processes, ensuring employees completed required medical and psychological assessments and documentation.
  • Coordinated return-to-work plans with department managers and benefits teams, ensuring compliance with organizational and federal policies.
  • Drafted internal memos and communicated updates across departments to maintain workforce readiness.
  • Managed the 2021–2022 Port Authority Police recruitment cycle, overseeing candidate completion of medical, psychological, and testing requirements while maintaining accurate records.
  • Supported employee wellness and performance management through proactive coordination of medical leaves, accommodations, and benefits.

Business Account Manager

Center For Employment Opportunities
02.2021 - 12.2021
  • Managed talent acquisition and workforce development for individuals on parole or probation, placing clients into full-time and part-time roles and reducing recidivism.
  • Developed employment pipelines by coordinating with businesses and visiting sites to secure sustainable job opportunities.
  • Delivered professional development coaching, including resume building, interview preparation, and job readiness strategies, improving placement success and retention.
  • Maintained compliance with labor laws and organizational policies while supporting client reintegration and career growth.

Employment Specialist/Office Manager

Express Employment Professionals
04.2017 - 03.2020
  • Managed full-cycle recruitment for industrial and clerical positions across 25+ client organizations, ensuring timely and high-quality placements.
  • Maintained payroll and benefits administration for up to 250 employees across multiple accounts, ensuring accuracy and compliance.
  • Oversaw employee relations, resolving workplace conflicts, performance issues, and compliance concerns.
  • Client site visits to assess workforce needs, develop staffing solutions, and strengthen client relationships.
  • Implemented target recruitment strategies and pre-screening assessments, improving placement quality and employee retention.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
05-2028

Skills

  • HR Operations & Compliance Employee Relations & Conflict Resolution
  • Full-Cycle Recruitment & Onboarding Performance Management
  • FMLA, Benefits Administration & Regulatory Compliance (HIPAA, Labor Law)
  • Talent Development & Workforce Reintegration Internal Investigations & Loss Prevention
  • Proficient in SAP, ADP, and Workday

Timeline

Human Resource Generalist

Pay O Matic Corporation
09.2022 - 09.2025

Human Resource Coordinator

Port Authority of New York & New Jersey
02.2021 - 09.2022

Business Account Manager

Center For Employment Opportunities
02.2021 - 12.2021

Employment Specialist/Office Manager

Express Employment Professionals
04.2017 - 03.2020

Bachelor of Science - Human Resources Management

Southern New Hampshire University

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