Vernisa Sekyere
Bronx
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Banker-ME
JPMC, Chase Bank, Bronx New York
Bronx, New York
03.2023 - Current
- Carrying out branch operations such as managing cash devices, such ATM’s cash vaults, etc
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Performing account opening procedures, and account maintenance in addition to informing clients on company disclosure
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Sales Associate/Customer Service Rep
Marshalls, Bronx, New York
Bronx, New York
12.2020 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Meet merchandise processing standards and maintain an organized and accessible work area
- Engaged with customers to effectively build rapport and lasting relationships.
- Coordinate activities with other departments to ensure quality customer service
- Process orders through the company system and coordinated product deliveries
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Product Testing Moderator
Applause, New York, USA
New York, USA
06.2022 - 07.2022
- Facilitated product testing for prototype devices from various Fortune500 tech companies, collecting tester data and providing necessary training to each tester throughout each session
- Performed troubleshooting and set up on smart devices
- Identified, assessed, and reported any issues that arose during testing sessions
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
Education
Bachelors of Arts - Criminal Justice
State University of New York At Fredonia
12.2022
Skills
- Bilingual in English/Twi
- Experience in Microsoft Word/Excel/Outlook
- People-and service-oriented
- Devoted & analytical
- Reliable and punctual
- Positive attitude
- Completed a NARCAN certification course,2020
- Completed a Tourniquet training course,2022
- Organizing and filing documents
LEADERSHIP
- Sadie Nash Leadership Project,2016-PRESENT
- Active in an organization that strengthens and empowers young women and provided college and career readiness
- Participated in community activism to change the world for the better
- College Camp Census Ambassador,2020
- Contacted people in an effort to increase participation in the2020 census
- Fredonia Criminal Justice Club,2018-2022
- Participate in discussions on criminal justice issues; attend lectures by guest speakers from the profession
Certification
CISA[Certified Information Systems Auditor]
Timeline
Associate Banker-ME
JPMC, Chase Bank, Bronx New York
03.2023 - Current
Product Testing Moderator
Applause, New York, USA
06.2022 - 07.2022
Sales Associate/Customer Service Rep
Marshalls, Bronx, New York
12.2020 - 02.2023
Bachelors of Arts - Criminal Justice
State University of New York At Fredonia
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