Vernise Green
Houston,Texas
Summary
Results-driven leader with a strong problem-solving mindset and a focus on delivering exceptional customer service. Committed to providing the highest level of service to customers and fostering a pleasant work environment for staff. Well-versed in food safety and sanitation protocols, ensuring adherence to industry standards. Detail-oriented individual with excellent communication and project management skills, capable of effectively handling multiple tasks in fast-paced environments. Recognized for proactive problem-solving abilities, consistently optimizing processes and supporting team objectives. Eager to learn and equipped with outstanding communication skills, poised to contribute to team success and achieve positive results. Ready to embrace new challenges with dedication and enthusiasm, advancing organizational objectives.
Overview
19
19
years of professional experience
Work History
Assistant Food Service Manager
Promised Land International
06.2020 - 01.2022
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Full-time hours 40+ hours a week.
- Purchased food supplies for department according to budget limitations.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
- Assisted Food Service Manager with planning and preparation of breakfast and lunch for over 30 guests.
Food Service Operations Supervisor, Operations Supervisor
Neighborhood House Association
06.2017 - 08.2019
- Managed daily operations to ensure smooth workflow, optimal resource allocation, and excellent customer satisfaction.
- Worked full-time 40+ hours a week.
- Evaluated team performance against established goals, identifying top performers for recognition or promotional opportunities.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented comprehensive training programs for new hires to facilitate rapid onboarding and integration into the team.
- Enhanced team productivity by providing consistent coaching, feedback, and performance evaluations.
- Conducted regular quality audits, ensuring adherence to company policies, procedures, and industry best practices.
- Reduced employee turnover by creating a positive work environment and offering opportunities for professional growth.
- Oversaw inventory management processes, maintaining accurate records and minimizing stock discrepancies through regular audits.
- Developed and maintained strong relationships with clients through proactive communication and timely issue resolution.
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Ensured compliance with all applicable regulatory requirements through diligent oversight, employee training, and proactive process improvements.
- Completed bi-weekly payroll for 35 employees.
Kitchen Steward
Military Sealift Command CIVMAR Support Unit West
04.2012 - 05.2017
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked full-time and overtime regularly 60+ hours a week.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Developed specialized menus for guests with dietary restrictions to ensure their dining satisfaction.
- Prepared components for foods such as soups, entrees and side dishes.
- Assisted in menu development, incorporating feedback from guests and staying current on industry trends.
- Oversaw catering events, ensuring seamless execution of all aspects from setup to cleanup.
- Managed menu planning for 6,000 plus kids, food and supply purchases and inventory coordination.
Food Service Specialist
US Army / National Guard South Korea
07.2003 - 01.2009
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Worked Full-time 40+ hours week.
- Optimized meal production processes, resulting in lower wait times for customers during peak hours.
- Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Developed specialized menus for 100's of military members with dietary restrictions to ensure their dining satisfaction.
Education
Bachelor of Science - Culinary Management/ Technical Management
The Art Institute of San Diego & DeVry University
San Diego, CA08.2020
Skills
Menu Planning
Therapeutic Diets
Collaboration and Teamwork
Food Safety Regulations
Recordkeeping skills
Food presentation
Inventory Management
Staff Monitoring
Cost Control
Purchasing and procurement
Teamwork and Collaboration
Customer Service
Time Management
Problem-Solving
Reliable and Responsible
Attention to Detail
Timeline
Assistant Food Service Manager
Promised Land International
06.2020 - 01.2022
Food Service Operations Supervisor, Operations Supervisor
Neighborhood House Association
06.2017 - 08.2019
Kitchen Steward
Military Sealift Command CIVMAR Support Unit West
04.2012 - 05.2017
Food Service Specialist
US Army / National Guard South Korea
07.2003 - 01.2009
Bachelor of Science - Culinary Management/ Technical Management
The Art Institute of San Diego & DeVry University
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