Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Verniseya Gunn

Greenwood,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Cvs(wfh)
01.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Teacher

God's Helping Hand
04.2020 - Current
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Customer Service Representative

Teleperformance(wfh)
06.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Education

Bachelor of Science -

Mississippi Valley State University
Itta Bena, MS
05.2016

Associate of Arts -

Mississippi Delta Community College
Moorhead, MS
12.2011

High School Diploma -

North New Summit
Greenwood MS
05.2009

Skills

  • Records Preparation
  • Multi-Line Telephone Operation
  • Computer Proficiency
  • Customer Service
  • Delivery Scheduling
  • Team Development

Timeline

Customer Service Representative

Cvs(wfh)
01.2023 - Current

Customer Service Representative

Teleperformance(wfh)
06.2021 - 01.2022

Teacher

God's Helping Hand
04.2020 - Current

Bachelor of Science -

Mississippi Valley State University

Associate of Arts -

Mississippi Delta Community College

High School Diploma -

North New Summit