Summary
Overview
Work History
Education
Skills
Timeline
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Vernisha Mack

Atlanta,GA

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

5
5
years of professional experience

Work History

Case Manager

Gary Martin Hays& Associates
Atlanta, Georgia
06.2021 - Current
  • Responsible for handling pre-suit personal injury cases from inception to settlement, including negotiation and accounting procedures
  • Managed a large caseload of personal injury claims, including car accidents, medical malpractice, accidental death, and slip and fall cases.
  • Investigate research, analyze legal negligence requiring the utmost discretion
  • Conduct witness interviews, collect evidence, health insurance knowledge, manage medical treatment, and establish a theory of negligence
  • Liaison between clients, attorneys, health care providers, and medical providers
  • Conduct thorough investigations into the facts of each case to determine liability issues.
  • Interview witnesses, obtained statements from experts, reviewed medical records and gathered evidence as needed.
  • Resolve customer inquiries and complaints requiring management-level escalation.
  • Assist attorneys in trial preparation by organizing exhibits, summarizing deposition transcripts and researching jury instructions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Case Manager

The Law Office of Julian Sanders and Associates
Atlanta, Georgia
10.2018 - 06.2021
  • Identified needs of customers promptly and efficiently.
  • Managed 85-125 cases
  • Conduct initial case assessments to determine viability and potential legal strategies
  • Obtain police records from LexisNexis and submit open records request
  • Gathered case details such as photos, insurance, and property damage information
  • File claims, draft LOR's, connect clients with medical providers
  • Open Medicare claims
  • Open health insurance subrogation claims
  • Provided regular updates to clients regarding their case status and any new developments.
  • Monitor case status and have bi-weekly contact with clients to ensure treatment progresses, documents are obtained, and assist with property damage when needed
  • Manage and organize case files, ensuring all relevant documents are obtained and maintained
  • Collaborate with attorneys to prepare demand packages and negotiate settlement with insurance companies
  • Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
  • Developed legal strategies for each case based on clients' needs and objectives.
  • Researched relevant statutes, regulations and applicable case law to support legal arguments.
  • Conducted thorough investigations into the facts of each case to determine liability issues.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Associate of Arts - Business Administration And Management

Bauder College
Atlanta, GA
05-2002

Skills

  • Records Management
  • Client Advocacy
  • Needs Assessment
  • Case Management
  • Conflict Resolution
  • Case Needs Assessment
  • Organization and Multitasking
  • Utilization Management
  • Documentation and Reporting
  • MS Office
  • Email and Telephone Etiquette
  • Problem-Solving
  • Treatment Planning
  • Medical Records Management
  • Decision-Making
  • Positive Attitude
  • Case Planning
  • Case Documentation

Timeline

Case Manager

Gary Martin Hays& Associates
06.2021 - Current

Case Manager

The Law Office of Julian Sanders and Associates
10.2018 - 06.2021

Associate of Arts - Business Administration And Management

Bauder College

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Vernisha Mack