Vernon Burrell
Las Vegas,NV
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I am Known for strong focus on team collaboration and achieving positive outcomes. I am Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
KAPTYN
03.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
William Sonoma Inc - Pottery Barn
07.2019 - 02.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered prompt service to prioritize customer needs.
Warehouse
Levi Strauss
01.2018 - 03.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Warehousw
Amazon
08.2016 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Dessert Rose
Las Vegas, NV06-2013
Skills
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Call center experience
- Money handling abilities
- Complaint resolution
Timeline
Customer Service Representative
KAPTYN
03.2021 - 01.2024
Call Center Representative
William Sonoma Inc - Pottery Barn
07.2019 - 02.2021
Warehouse
Levi Strauss
01.2018 - 03.2020
Warehousw
Amazon
08.2016 - 01.2018
GED -
Dessert Rose
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