VERNON CARL LONG
Senior Customer Service Representative
Escondido,CA
Summary
Senior Customer Service Representative with experience handling patient and client calls across healthcare and retail contact centers. Resolves customer concerns, order requests, and account questions while keeping conversations calm, clear, and accurate. Supports service continuity by coordinating information between callers, staff, and external partners.
Overview
25
25
years of professional experience
Work History
Collections Assistant
American Red Cross
06.2008 - 06.2012
- Register donors prior to donation
- Set up work station prep prior to starting
- Pulled donor files and refilled
- Prep donation bags post donations for transport.
Customer Service Agent
Prescription Solutions
10.2006 - 10.2007
- Provide excellent phone customer service.
- Handle customer concerns and inquires.
- Start and complete orders for patients' prescriptions.
- Mail forms and information to patients per their requests.
Call Center Associate
The Home Depot
10.2005 - 10.2006
- Provided excellent phone customer service.
- Handle customer concerns and inquires.
- Trained associates to ensure coverage during breaks.
- Make changes on daily schedules as needed, copy schedule for next business day.
Call Center Supervisor
The Home Depot
08.2000 - 07.2005
- Provided excellent phone customer service.
- Handle customer concerns and inquires.
- Scheduled out the weekly schedule for employees.
- Assisted managers with employee disputes and other tasks as directed.
Senior Customer Service Representative
Beech Street Corporation
05.1998 - 08.2000
- Provided direct and excellent phone customer service for clients.
- Handled client concerns, issues and inquiries.
- Acted as liaison between patients, doctors and insurance companies.
Volunteer
The Elizabeth Hospice
09.2018 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted in managing office supplies and equipment, optimizing inventory control measures.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Accounting and Business Administration
Mesa Community College
Business Administration
Portland State University
Portland, ORSkills
Customer service
Attention to detail
Data entry
Workload organization
Task prioritization
Call center supervision
Employee training
Workforce scheduling
Customer escalation handling
Conflict resolution
Timeline
Volunteer
The Elizabeth Hospice
09.2018 - 09.2023
Collections Assistant
American Red Cross
06.2008 - 06.2012
Customer Service Agent
Prescription Solutions
10.2006 - 10.2007
Call Center Associate
The Home Depot
10.2005 - 10.2006
Call Center Supervisor
The Home Depot
08.2000 - 07.2005
Senior Customer Service Representative
Beech Street Corporation
05.1998 - 08.2000
Accounting and Business Administration
Mesa Community College
Business Administration
Portland State University