Viani Guevara

• Provided exceptional customer service during collections calls, maintaining a professional demeanor while addressing sensitive financial matters.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Monitored customer accounts for payment delinquency and initiated collection efforts.

Care, custody, control of all inmates.

Care, Custody, and control of all inmates in custody.

• Maintained high volume of calls and met demands of busy and productive group.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Used skip tracing and other techniques to locate debtors.
• Trained new team members on scripts, company services and collection strategies.
• Notified co-signers of delinquent accounts to assist in collecting payments.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Worked with customer to create debt repayment plan based on current financial condition.
• Initiated repossession process or service disconnection upon failure of other collection methods.