Fabian Escobedo
Menifee,CA
Summary
Dynamic Collections Manager with over 30 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
33
33
years of professional experience
Work History
Collections Manager
Parallon/HCA
10.2011 - Current
- Air Ambulance Collections
- Increased Collections by 29 percent annually
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Established procedures for collection of past due amounts.
- Created daily and weekly cash reports for accounting management.
Collections Manager
Knollwood Psychiatric Hospital
06.2009 - 08.2011
- Psychiatric & Chemical Dependency Collections
- Increased collections by 17 percent annually
- Managed business office, posting ,billing/coding and collection teams.
- Collected payments from Managed Care Payers, Medicare and Medicaid balances on IOP/PHP and Inpatient claims.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Insurance follow-up , verifying insurance and updating information.
Collections Manager
Chicago Medical/Grand Park Surgical Center
02.1995 - 04.2009
- Outpatient Surgery Collections
- Increased collections by 11 percent annually
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Created daily and weekly cash reports for accounting management.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Conducted investigations of customer accounts and payment histories.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Medical Collector
Harvard Collections
01.1992 - 01.1995
- Medical Collector
- Top producer every month, collecting over 175k monthly
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Skip Tracing
- Handled over 100 calls per day
Claims Adjuster
HealthChicago
04.1990 - 12.1992
- Medical Claims Adjuster
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Managed over 50 calls per day
Education
Medical Billing & Coding
Accredited Medical Billing
Chicago, IL06.1990
General Studies
Cerritos College
Norwalk, CA07.1989
Skills
- Quarterly Reviews
- Customer Service Management
- Payment Discrepancy Research
- Predictive Dialers
- Past Due Balance Management
- Collection Calls
- Performance Tracking
- Performance Improvement
- Letter of Appeal Writing
- Collection Processes
- Insurance Company Communication
- Performance Tracking and Evaluations
- Productivity Performance
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Collections Manager
Parallon/HCA
10.2011 - Current
Collections Manager
Knollwood Psychiatric Hospital
06.2009 - 08.2011
Collections Manager
Chicago Medical/Grand Park Surgical Center
02.1995 - 04.2009
Medical Collector
Harvard Collections
01.1992 - 01.1995
Claims Adjuster
HealthChicago
04.1990 - 12.1992
Medical Billing & Coding
Accredited Medical Billing
General Studies
Cerritos College
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