Vernon Jacobson
Bottineau,ND
Summary
Dedicated Senior Adjuster recognized for effective claims negotiation and thorough risk assessment. Expertise in mentoring junior staff and adherence to insurance regulations, ensuring high standards of service and compliance.
Overview
55
55
years of professional experience
Work History
Senior Adjuster
AgriSompo Crop Insurance
Fargo, North Dakota
05.2017 - 09.2026
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Collected information from third parties to assess claim acceptability and ensure thorough evaluations.
- Worked with farmers to review damage and check claim eligibility.
- Documented all activities associated with assigned claims through appropriate systems and files.
- Used specialized software to organize claims data and simplify workflow tasks.
- Guided junior adjusters on best practices and industry rules to enhance their performance.
- Trained and mentored new claims adjusters, sharing knowledge and expertise to foster their development.
- Participated in continuing education seminars related to adjusting techniques and trends in the industry.
- Completed various tasks assigned by supervisor to support team operations.
Insurance Agent/Agency Manager
State Bank of Bottineau Insurance Agency, Inc
Bottineau, North Dakota
10.1999 - 03.2017
- Coordinated client communications to enhance satisfaction with services provided.
- Cultivated relationships with existing customers through regular follow-up to reinforce loyalty and retention.
- Oversaw staff recruitment, training, and performance evaluations.
- Advertised career openings, interviewed hired applicants, and implemented training and development programs to lead teams to consistent, on-target performance.
- Managed budgets and allocated resources for various agency projects.
- Planned budgets based on projected expenses and income streams from all sources.
- Reviewed monthly and quarterly financial statements to identify performance trends and inform strategies for growth objectives and cost efficiency.
- Prepared monthly reports for senior management on sales performance, customer service metrics, and other relevant data.
- Resolved customer inquiries and complaints requiring management-level escalation.
Insurance Agent
Nodak Mutual Insuance
Fargo, North Dakota
04.1988 - 10.1999
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer inquiries and complaints, ensuring customer satisfaction and retention.
- Maintained accurate records of customer interactions, processed customer accounts, and organized documentation for efficient retrieval.
- Participated in ongoing training programs to enhance knowledge of products, services, and industry regulations.
- Attended team meetings regularly to discuss updates on products, services and policy changes.
Store Manager
Glickson's Store For Men
Devils Lake, North Dakota
10.1975 - 04.1988
- Managed daily store operations and ensured smooth functioning of retail activities.
- Oversaw inventory management, including stock levels and product displays.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented visual merchandising standards to create an appealing store environment.
- Developed promotional strategies to enhance product visibility and customer engagement.
- Recruited, trained and supervised new employees.
United States Navy
United States Navy, USN
Honolulu, Hawaii
07.1971 - 07.1975
- Commander-in-Chief Pacific Command
- Created visuals for intelligence briefings targeting the US President, foreign dignitaries, Senate Intelligence Committee, and other senior officials.
- Developed photos and satellite imagery for daily intel briefings, supporting informed decision-making in military operations.
- Prepared visuals for daily intel briefings, enhancing situational awareness for flag officers and staff.
- Contributed to military operations in Vietnam
Education
Associate of Arts - Architectural Drafting
Lake Region State College
Devils Lake, ND05-1975
Skills
- Claim evaluation
- Data analysis
- Claims management software
- Damage assessment
- Client management
- Claims management
- Risk assessment
- Insurance regulations
Timeline
Senior Adjuster
AgriSompo Crop Insurance
05.2017 - 09.2026
Insurance Agent/Agency Manager
State Bank of Bottineau Insurance Agency, Inc
10.1999 - 03.2017
Insurance Agent
Nodak Mutual Insuance
04.1988 - 10.1999
Store Manager
Glickson's Store For Men
10.1975 - 04.1988
United States Navy
United States Navy, USN
07.1971 - 07.1975
Associate of Arts - Architectural Drafting
Lake Region State College