VERNON MOORE
East Hartford,CT
Summary
Dynamic hospitality professional with extensive experience in front office management at Ascend Collection Hotel. Proven track record in enhancing guest services and employee training. Skilled in scheduling and billing, I excel in fostering a positive team environment while efficiently managing operations. Committed to delivering exceptional customer experiences and driving team success.
Qualified with solid background in overseeing front desk operations and ensuring smooth daily functions. Proven track record of enhancing guest satisfaction and implementing effective check-in/check-out procedures. Demonstrated ability in team leadership and efficient problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
Extra Space Storage
Glastonbury, CT
03.2024 - 04.2026
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Trained and mentored staff on best practices in storage management and customer service protocols.
Front Office Manager
Ascend Collection Hotel
Hartford, Connecticut
02.2023 - 08.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Supervised staff scheduling, optimizing coverage during peak hours for enhanced service delivery.
- Coordinated communication between departments to resolve guest inquiries and issues efficiently.
- Implemented training programs for new hires, fostering team collaboration and service excellence.
- Analyzed guest feedback to identify service improvement opportunities and enhance overall experience.
- Developed operational procedures to improve workflow efficiency and guest satisfaction ratings.
Front Desk Manager
Quality Inn and Suites
US
05.2014 - 02.2023
- Hire, payroll, training, scheduling etc
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained and mentored front desk staff on customer service protocols.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Resolved guest inquiries and complaints promptly to enhance satisfaction levels.
- Coordinated with housekeeping and maintenance teams for seamless guest experiences.
Night Auditor
Comfort Inn and Suites
US
02.2011 - 02.2014
- Night audit paperwork preparation.
- Management coverage per required shift.
- Handling of accounting and billing procedures.
- Managed night audit processes, ensuring accurate financial reporting and balance of daily transactions.
- Conducted thorough inspections of guest accounts, resolving discrepancies to maintain high service standards.
- Assisted guests with check-ins and check-outs, providing exceptional customer service during late hours.
- Collaborated with housekeeping to ensure timely room readiness and adherence to cleanliness standards.
- Monitored security systems, addressing issues promptly to ensure guest safety throughout the night.
- Recorded nightly revenue data, preparing reports for management review and strategic planning sessions.
Front Desk Manager
Residence Inn by Marriott
US
- Maintained employee attendance, productivity and accounting for payroll scheduling.
- Implemented opening and closing procedures for the daily transactions of the establishment.
- Handling of accounting and billing procedures.
- Able to establish a team driven workplace through positive and proactive leadership.
Education
Bachelor of Science - Science/Business Administration
University of New Haven
West Haven, CT11-1990
Skills
- Front Desk
- Scheduling
- Night Audit
- Employee Evaluation
- Hotel experience
- Management
- Front Office
- Billing
- Guest Services
- Hospitality
- Interviewing
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Customer service expertise
- Problem-solving
- Oral and written communications
- Hospitality service expertise
- Hospitality services
Timeline
Manager
Extra Space Storage
03.2024 - 04.2026
Front Office Manager
Ascend Collection Hotel
02.2023 - 08.2024
Front Desk Manager
Quality Inn and Suites
05.2014 - 02.2023
Night Auditor
Comfort Inn and Suites
02.2011 - 02.2014
Front Desk Manager
Residence Inn by Marriott
Bachelor of Science - Science/Business Administration
University of New Haven