Veronay Barnes
Customer Service Supervisor
Lakeland,Florida
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
6
6
years of professional experience
Work History
Supervisor
The Results Company
Lakeland, FL
08.2017 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Set overall vision and provided team leadership.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Evaluated employee performance and coached and trained to improve weak areas.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Worked with management team to implement proper division of responsibilities.
- Streamlined operations of multiple lines of business within organization.
- Identified individual employee's unique work styles and adapted management methods.
- Monitored workshop work flow for over 50 employees.
Sales Consultant
Mary Kay
Lakeland, FL
05.2015 - 02.2017
- Created detailed sales presentations to communicate product features and market data.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
High School Diploma -
Jim Hill High School
Jackson, MS 05.2008 - 05.2008
No Degree -
Jackson State University
Jackson, MSSkills
Priority management
undefinedTimeline
Supervisor
The Results Company
08.2017 - 09.2021
Sales Consultant
Mary Kay
05.2015 - 02.2017
High School Diploma -
Jim Hill High School
05.2008 - 05.2008
No Degree -
Jackson State University
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