Veronica Abrego
Smyrna,GA
Summary
Dynamic Intake Specialist with proven expertise at Alliance Spine and Pain Centers, excelling in data entry and compassionate communication. Enhanced client satisfaction through effective case management and critical thinking, while maintaining high accuracy in documentation. Recognized for reducing client wait times and fostering strong patient relationships in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Alliance Spine and Pain Centers
Marietta, GA
01.2024 - 01.2025
- Facilitated client onboarding by addressing calls and delivering required documentation.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Ensured precise data entry and adherence to compliance standards.
- Guided clients through intricate scenarios by clarifying the intake process and service options.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
Intake Specialist
Ortho Sport & Spine
Sandy Springs, GA
03.2020 - 12.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained accurate and up-to-date client records.
Assistant Teacher
Primrose Schools
Smyrna, GA
02.2017 - 01.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
Education
Campbell High School
Smyrna, GA05.2012
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Case management
- Empathic communication
- Insurance verification
- Patient scheduling
- Attention to detail
- Goal setting
- Certified in CPR/AED
- Patient relationship management
Languages
Spanish
Timeline
Intake Specialist
Alliance Spine and Pain Centers
01.2024 - 01.2025
Intake Specialist
Ortho Sport & Spine
03.2020 - 12.2023
Assistant Teacher
Primrose Schools
02.2017 - 01.2020
Campbell High School