VERONICA AGRAMONT
Eastvale,CA
Summary
Self-motivated Operations Manager successful in collaborating with clients, area leaders and employees to streamline and strengthen company processes and protocol. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Take-charge professional delivering executive support and team leadership to business operations.
Overview
26
26
years of professional experience
Work History
Operations Manager
Firstsource Solutions
Louisville, KY
05.2023 - Current
- Develop and implemented operational procedures to ensure quality standards are met.
- Monitor and improve efficiency of processes, team performance, and customer service.
- Direct operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with our clients to negotiate pricing and secure materials needed for production.
- Analyz data from daily reports to identify trends in production performance metrics.
- Collaborat with management team on long-term strategic planning initiatives for the organization.
- Assess employee development needs and provided feedback on their progress towards meeting goals.
- Present performance and productivity reports to supervisors.
Eligibility Supervisor
CollaborateAnaMedassistsource/Medassist
Hayward
03.2011 - 05.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with clients to negotiate pricing and secure materials needed for production.
Patient Service Representative
CompSpec
Glendale
05.2006 - 03.2011
- Worked directly with hospital administrative staff to ensure proper patient eligibility through; Medi-cal, Healthy families, and SSI
- Performed home visits for patients that were unable to care for themselves
- Facilitated insurance filing
- Carried a large work load of about 120-150 cases
- My enthusiastic work ethic allows me to work directly with hospital administrative staff to ensure quality work
- Work with very little supervision
- Part of my responsibilities is to ensure weekly audits and reports are filed.
Patient Advocate
Tenet Health Care Services
Anaheim
02.2004 - 03.2005
- As a hospital patient advocate I work alongside the hospital administrators to ensure proper medical billing and eligibility
- Reviewed patient eligibility through Medi-Cal, Healthy Families, and MSI
- As part of my duties I reviewed medical records, completed full and thorough reports for patient medical billing
- Worked with little to no supervision to ensure quality patient care
- Performed monthly audits and reports.
Eligibility Analyst
Health Advocates
Sherman Oaks
03.1998 - 02.2004
- As an eligibility analyst, I performed the duties of an interviewer at a patient's bed side to insure proper insurance billing and determination of applicants' eligibility
- Trained new personnel and had supervisory responsibilities
- Again, I worked with little supervision and had four other members of the team that I was responsible for
- Answered questions regarding patient/insurance billing information and prepared monthly reports and audits
- Ensured proper filing with the county in compliance with state and federal laws
- Continued working with other eligibility analyst until an approval was received.
Education
High School Diploma -
Santiago High School
01.1995
Human Development -
Rancho Santiago College
Skills
- Workflow Optimization
- Customer Service
- Health and Safety Compliance
- Contract Management
- Performance Reporting
- Organizational Management
- Case Management
- Policies and Procedures Implementation
- Staff Training
- Maintaining Compliance
- Fluent in Spanish
- Medi-Cal
- Covered California
Timeline
Operations Manager
Firstsource Solutions
05.2023 - Current
Eligibility Supervisor
CollaborateAnaMedassistsource/Medassist
03.2011 - 05.2023
Patient Service Representative
CompSpec
05.2006 - 03.2011
Patient Advocate
Tenet Health Care Services
02.2004 - 03.2005
Eligibility Analyst
Health Advocates
03.1998 - 02.2004
High School Diploma -
Santiago High School
Human Development -
Rancho Santiago College
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